At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives.
This Prospect Management Analyst will be responsible for:
Playing a key role in establishing and maintaining the core competencies of Trust staff related to CRM, our integrated enterprise data platform. Consistently meeting business, reporting, and analytics requirements of fundraising management
Design and creation of policy and procedure documents emanating from Trust Data Governance Business Rules for basic Records Management and Prospect Management domains
Maintaining version control of documents and modifications as practices evolve
As the key trainer and technical support for Trust administrative staff, supporting gift officers across all business units, as well as dissemination and communication of changes in business practices (as needed) to administrative staff.
Leading the records administration of prospect management metadata in CRM conducting bulk uploads and changes, diagnosing integrity and QC issues recommending solutions. Delegating and supervising administrative staff as necessary for fulfillment of prospect management records projects
Setting the agenda for bimonthly CRM Q&A's with administrative staff, featuring Directors and Senior Directors from Data Steering Committee
Participating with Records Management, Prospect Management and other Data Governance task teams as appropriate
To qualify, you must have:
Minimum of 3 years in a fundraising or direct sales business environment
The knowledge of theories, principles and concepts and technical proficiency typically acquired through two to three years of experience using an enterprise-level relational database
Experience with direct oversight of functions related to data administration, data integrity, and records management preferred
Understanding of and experience with process management and/or process improvement concepts, and commensurate related skills including communication, coaching ability, persistence, critical thinking and ability to see the big picture
Strong communication, writing, formatting and editing skills. Proficiency in writing and/or editing training and support documentation that emphasizes orderly presentation of information and clear instructions
The ability to prioritize, manage multiple tasks, and work under pressure to meet deadlines. May require oversight of entry level and/or temporary data entry operators. May require oversight of learning pathways for administrative and frontline staff related to their proficiency in using CRM to manage their prospects and prospect portfolios
The ability to collaborate with immediate team members as well as Trust staff, donors and volunteers
Proficiency with Excel required; Blackbaud CRM and Tableau preferred
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
BCH offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off).
BCH is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. *LI
Internal Number: 3145488
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.