As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The Harborview Admitting Department has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full-Time, Alternating Shifts). The Patient Services Specialist (PSS) supports front desk operations for the HMC Admitting Department in an integrated staffing model in which PSS's provide reception and scheduling services. In addition, the PSS serves as the primary resource for coordinating the daily patient flow and providing patient support services, and is required to be able to function effectively and independently. Under general supervision, the Patient Services Specialist performs specialized clerical and technical duties to facilitate the delivery of patient care.
PSS responsibilities include:
•Provide support services such as obtaining and verifying demographic and financial information through pre-registration process; complete patient registration by obtaining consent for medical care and financial agreement; and process patient paperwork. •Triage patient telephone calls to clinical staff; provide information about services, and interact with patients, families, and nursing and medical staff to ensure patients are identified correctly and registered and admitted accurately as they enter the medical center. •Reception and discharge activities •Schedule appointments •Coordinate care with other services •Check in patients •Coordinate referral process and medical records •Obtain and verify registration information •Process charge documents •Collect time-of-service payments •Perform other necessary activities to maintain clinic operations •May provide guidance to staff outside assigned service area. May float among other areas, including admitting, registration, and patient care.
The Harborview Admitting Department PSS demonstrates service excellence standards in independently performing the stated support services.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.