Columbia Basin College ("CBC" or the "College") seeks a Non-Permanent IT Support Technician 2 to perform technical support tasks related to the transition from remote COVID operations to full in-person operations. Under general supervision, the IT Support Technician 2 performs technical in-person support tasks for all CBC faculty and staff. This position requires occasional travel between CBC campus locations. The position is responsible for installing and supporting hardware and software for staff, faculty and computer labs. This position reports to the Assistant Director for IT Customer Success.
This position is open until filled. First consideration will be given to applicants whose complete application has been received by June 7, 2021 @ 11:59 PM Pacific Time.
Set up or reassemble personal computers, including, connecting keyboard, mouse, and monitor for staff, faculty and computer labs; check for proper operation and install software using predefined procedures;
Perform basic hardware fixes such as rebooting computers, checking for connection to outlets, replacing printer cartridges and other related duties; keep basic software up-to-date (i.e., Windows updates, virus definitions, etc.);
Make preliminary identification of problems encountered by users and resolve standard issues; refer more difficult problems to higher-level technicians;
Assist faculty with information technology teaching aids, materials, and equipment associated with classroom instruction;
Document troubleshooting steps and resolution for all assigned incidents in IT ticket tracking software;
Communicate with customers about tickets and schedule appointments to ensure timely resolution of tickets; and
Columbia Basin College (CBC) serves the citizens of Benton and Franklin counties in Washington state with two-year associate degrees for transfer to a four-year university, and applied degrees for workforce employment. CBC also provides one-year certificates and basic skills for those pursuing a GED or high school diploma. CBC serves approximately 7,000-8,000 students each quarter.Columbia Basin College now offers bachelor degrees in Nursing, Project Management, Applied Management, Cyber Security, Information Technology, and Dental Hygiene. These bachelor degrees are in direct response to the needs of our community. As a result of community needs, Columbia Basin College has recently opened our new state of the art Social Sciences and World Languages Center at the Pasco campus.In July 2017, CBC will open its second, four-story Health Science Center in Richland. In addition to training CBC healthcare professionals, the Wortman Medical Science Center will also be a functional medical clinic as part of Kadlec Regional Medical Center’s family medicine residency program.CBC will open a student housing facility in September. This first phase will house 125 students.Columbia Basin Co...llege continues its rich tradition of meeting our community's needs with a dynamic faculty, state-of-the-art facilities, and a diverse student body from all walks of life.