The Financial Specialist III is to support patients' billing inquires as it relates to explanation of benefits, financial assistance, patient disputes, insurance verification, credit card payments and other billing inquiries. Will be supporting calls and patient correspondence within the call center guidelines. This position holds responsibilities off line management tasks, employee training, assisting with policies and procedures, supervisory calls and other managerial support needed.
Job Duties and Responsibilities:
Assist supervisor/manager with special projects as needed
Assist in reviewing EPIC workqueues to assess workload
Respond to web and email inquiries in expeditious manner
Handling inbound calls within call center metrics guidelines and efficiency expectations
Working EPIC work queues as assigned by supervisor/manager
Serves as a Subject Matter Expert to handle special inquiries
Accurately updating account information (registration, insurance, etc.)
Provide detailed documentation for all accounts
Follow-up on all customer related issues not resolved during initial contact
Patient call backs
Handling and completing patient correspondence in a timely manner
Handling raised issues
Perform basic account adjustments
Other duties as assigned
High school diploma or GED required.
Four (4) years of work experience in the medical field, preferably in Physician Billing.
Three (3) years of customer service experience required.
Proficiency in EPIC medical billing system
Knowledge of third party reimbursement regulations and billing practices
Service oriented attitude - willingness to provide quality assistance to patients and diffuse irate callers when necessary
Strong attention to detail with the ability to identify/resolve problems, detail the outcome and follow-up, if necessary
Working Title: Financial Specialist III - Executive Health
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.