As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The HMC Pioneer Square Clinic has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full-Time, Day Shifts). Under general supervision, the Patient Services Specialist (PSS) coordinates clerical, financial and support activities for patient care in the clinics. The PSS receives patients and their families into the clinic and facilitates contact between the patient/family and the appropriate discipline. The PSS participates in clinic and selected divisional activities to promote effective problem solving and communication. The PSS must have excellent customer services skills and greet patients and families in a positive and friendly manner. They must be able to function well in a team atmosphere and apply appropriate policies, procedures, protocols and standards of practice in performing duties.
PATIENT INTERFACE: • Greet patients and families. • Ensure positive and professional first impression of the clinic. • Maintain pleasant atmosphere of waiting areas. • Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to assure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information. • Advocate for the patient/family by locating appropriate staff to address concerns. • Provide telephone screening of patient medical problems and severity of condition. • Triage patient telephone calls to clinical staff; obtain necessary information for the return call; initiate emergency procedure when necessary. • Communicate various types of information to patients, referral agencies, departments, physicians and the community. • Perform cashiering duties for patient co-payments, when appropriate.
CUSTOMER SERVICE AND TEAM BEHAVIORS: • Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting. • Great patient and family with a smile; communicate pleasantly and in manner that optimize patient privacy. • Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation. • Appropriately direct patients and others to other departments across the medical center. • Act promptly and effectively during an emergency situation. • Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements. • Apply appropriate policies , procedures, protocols and standards of practice in performing duties. • Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities. • Demonstrate support for clinic and divisional policies and procedures. • Promote and contribute to the development of team in clinic and working relationship.
APPOINTING: • Schedule appointments for patients and order interpreter when appropriate. • Register patients: verify, collect and update demographic and financial information and assign appropriate pay plans. • Perform basic financial eligibility screening, verify patient's health plan and primary care provider and follow managed care protocols. Complete Medicare as a Secondary Payor form and obtain necessary signatures for consents. • Facilitate patient check-in and check-out including all necessary paperwork.
OFFICE TASKS: • Process clinic charge documents to assure completion and accuracy within acceptable time frame. • Perform office tasks as needed including distribution of mail, creation of clinic-specific patient packets, and processing loose medical record papers. • Maintain and use supplies and equipment in a cost-effective manner • Respond to inquires by the appropriate route (telephone, fax or email) and route to the appropriate individual. • Perform related duties as required.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.