The box office coordinator is responsible for the oversight and execution of all box office operations for the J. Scheidegger Center for the Arts, select athletic events, and other campus events as needed, ensuring proper functioning of local, remote and online ticketing systems.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
Coordinates local and remote box office operations, including all ticketing system operations, ticket sales and cash management
Assists with housekeeping of box office and setup of mobile box offices
Coordinates mobile box office functions with campus event managers, employees and volunteers
Sells tickets during box office hours and covers employee breaks
Works with staff during events to ensure patron needs are met
Assumes the duties of the box office manager in his/her absence
Maintains detailed records of all sales, donations and expenditures
Manages daily operational, financial and business functions efficiently, while strictly adhering to university policies
Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
Ensures staff provide excellent customer service at campus box office events
Resolves escalated customer issues, including refunds and scalping
Actively assists patrons with ticketing issues
Communication, Teamwork and Collaboration
Collaborates with box office manager to ensure optimal attendance, sales, service and events
Assists in the coordination of building tours and lobby displays
Leads teams of student workers and volunteers during events
Job may require other duties as assigned.
Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.
Minimum of two years’ experience in customer service or related field
Box office experience preferred
Theater experience preferred
Managerial/supervisory experience preferred
Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Knowledge of digital media and computer systems
Ability to work well with the public and provide excellent customer service
Excellent written and verbal communication skills
Ability to be organized, use good judgment, think critically and multitask
Ability to work with a varied range of skill levels and personalities
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
General box office/theater setting
Occasional need to work outdoors or in athletic facilities
Variable work schedule, including evenings and weekends, due to diverse schedule of events
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to stand or sit for long periods of time
Ability to greet and guide media and patrons
Ability to navigate stage and lighting terrain
Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.