All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Neighborhood Clinics (UWNC) is a network of community-based clinics throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. The clinics are consistently recognized for high quality standards by the Accreditation Association of Ambulatory Health Care and the National Committee for Quality Assurance Patient-Centered Medical Home Program.
UWNC - Shoreline Clinic has an outstanding opportunity for a full-time (100%, 40 hours per week), day shift, PATIENT SERVICE REPRESENTATIVE (job profile: Clinic Patient Service Specialist II) . The Patient Service Representative performs a variety of duties which may include, but are not limited to the following: Acknowledges and greets patients and visitors as they enter the clinic with a smile and eye contact, phone answering and call triaging, schedules provider and ancillary service appointments.
Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
Scheduling provider and ancillary service appointments
Obtaining patient demographic, financial, and clinical information
Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
Flexible work schedules will be required to fill evening and weekend hours
Other Duties as Requested
High school diploma or GED equivalent
One year in healthcare setting or three years office/customer service or equivalent education/experience
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.