The Office of Enrollment Management serves Indiana University Bloomington by recruiting, enrolling, and serving the undergraduate population. We are deeply committed to transforming students' lives through access, engagement, and success while becoming the most innovative, strategic, and visionary enrollment management team in the nation. With a strong focus on diversity and excellent service, OEM works with campus partners to make IU Bloomington the best university possible.
The Enrollment Management Technical Services team provides technical support to units within the Enrollment Management Responsibility Center. The work assigned within the team consists of server and network administration services and desktop support for more than 200 end user customers who perform university functions within the Office of the Registrar, Admissions, Student Financial Assistance, First Year Experiences/Orientation, Admissions Research and Planning, Scholarships and Student Central.
The Part-Time IT Support Technician serves as the first point of contact for customers seeking technical assistance over the phone, email, or in person. Performs remote troubleshooting through diagnostic techniques and pertinent questions. Maintains computer inventory control system, monitors inventory, prepares any needed reports, reviews outstanding orders and initiates any necessary follow-up actions. Acts as a liaison between units within Enrollment Management (OEM) and purchasing agents of the university to coordinate other procurement related work. Prepares departmental orders for technical related goods and services, verifies orders for accuracy, and sends orders to supplier. Reconciles orders, investigates and resolves discrepancies, and bills to department account when received. Maintains or verifies records of time, materials, expenditures, and activities pertaining to moves. Schedules repairs or preventive maintenance for office facility and equipment. Assists EMTS in receiving, preparing, installing and distributing equipment to OEM staff. Responsible for general moving activities including, but not limited to: packing, filing, moving up to 30 pounds, moving boxes and shelving.
High school diploma or GED and one year of office experience.
Proficient communication skills. Interpersonal skills and a customer service orientation.
Familiarity with IU hardware and software systems.
Working Conditions / Demands
Be able to maintain a complex operational schedule and have some flexibility in work schedule, with some weekend work required. Be able to adapt to changing work environments as this position at times performs work in a very public environment. Position requires a high degree of tolerance for stress, extended time at a computer, and wearing a headset. Be able to position one's self in low level positions, and move up to 30 pounds regularly and 50 pounds occasionally.
This position is currently remote based with the possibility of a return to campus at a later date. You will need to demonstrate technology and system access to the following:
A high speed, stable internet connection.
A quiet, private work environment.
A PC running at least Windows 10 or a Mac running Catalina.
A full, standard-size keyboard and mouse.
A webcam for Zoom video conferencing.
Ability to run Pulse Secure VPN and connect to IUanyware.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.