The University of Tennessee, Knoxville, (UT) invites applications and nominations for Director of One Stop Student Services. UT is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University.
UT is the state's flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling more than 28,000 students, the campus is located in the foothills of the Great Smoky Mountains in beautiful East Tennessee. As a land-grant university, UT fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement. The Enrollment Management (EM) division comprises more than 150 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid & Scholarships, University Registrar, Enrollment Management Communications, Enrollment Management Research & Analytics and Enrollment Management Operations.
Leadership and Strategic Planning
Responsible for building strategic working relationships with University leaders and key stakeholders
Develops and implements short and long-term strategies that meet the goals of the department and division in alignment with the University's priorities and mission
Oversees the implementation of the strategies and measures effectiveness on an ongoing basis
Serve as key partner in contribution to the creation, execution and outcomes of the University's undergraduate strategic enrollment plan
Works collaboratively and cooperatively with other university departments and administrators to forge and build partnerships and relationships across campus to ensure efforts are aligned and consistent with the goals and mission of the university
Maintain the highest standards of customer service, accuracy, integrity, security and compliance while serving students, faculty, alumni and other University stakeholders in efficient, effective and engaging ways
Model and establish the standards for excellence in customer service for the department
Supervision, Budget Oversight and Operations
Provides visionary leadership and oversight of the daily operations in One Stop Student Services
Monitors team's core functional efforts, proactively addressing work flow, work distribution and/or staff performance
Responsible for all strategic and operational aspects of the office toward its mission to (1) support and advance efforts to improve student success in higher education and (2) support the institutional goals for recruitment, retention, and graduation
Coaches, mentors and assists with individual team members' goal development and supports professional development for the department as a group as well as individual team members
Ensures that staff provide seamless, integrated cross-functional service in the areas of admission, registration, student records, financial aid and scholarships, billing and payments, and financial literacy and wellness to all University constituents, including students (prospective, current, former, and alumni), parents/families, staff, faculty, and other campus community members
Fosters an environment of collaboration supporting seamless integration within One Stop Student Services functions to ensure efficiency and effectiveness in all operations
In collaboration with the EM Budget Director and the Assistant Vice Provost for EM Operations, manages budget, ensures fiscal compliance, approves and commits funds for salaries, acquires materials, resources, supplies, services, etc. Prepares annual budget request and justification for One Stop Student Services
Internal Number: 218315
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.