As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
The Institute for Health Metrics and Evaluation (IHME) is an independent research center at the University of Washington. Its mission is to deliver to the world timely, relevant, and scientifically valid evidence to improve health policy and practice. IHME carries out its mission through a range of projects within different research areas including the Global Burden of Diseases, Injuries, and Risk Factors; Future Health Scenarios; Cost Effectiveness and Efficiency; Resource Tracking; and Impact Evaluations. Our vision is to provide policymakers, donors, and researchers with the highest-quality quantitative evidence base so all people live long lives in full health.
IHME is committed to providing the evidence base necessary to help solve the world’s most important health problems. This requires creativity and innovation, which is cultivated by an inclusive, diverse, and equitable environment that respects and appreciates differences, embraces collaboration, and invites the voices of all IHME team members.
About the team
The Global Impact Group (GIG) serves IHME’s vision of all people living long lives in full health through cutting edge communication and collaboration. GIG runs campaigns to amplify awareness of the most critical health challenges, and works with scientists and decision-makers to strengthen the evidence base of research and to take informed action.
Within GIG, Digital Experience is a new team within the Global Impact Group aimed at boosting the impact of the health evidence we generate by stewarding the voices of diverse IHME “customers” in product conceptualization, design, and delivery. The Digital Experience team will work closely with public health researchers, developers, designers, and content producers. The team will elegantly amplify the IHME brand's strengths in product interfaces, modernizing our experience to maximize engagement with people who can affect health change in their communities.
IHME has an outstanding opportunity for an Assistant Director on the Digital Experience team, who will report directly to the Chief Marketing Officer and lead the team that is reinventing how we engage online with policy makers, media, and the public. This individual will be responsible for directing and overseeing the implementation of complex and highly strategic human centered design approaches for IHME’s digital products. They will develop and lead a new team within the Institute and a new way of thinking in our digital product management, innovation, and development.
Our digital products are highly visible and have been featured in news outlets, journal publications, and online resources. They are instrumental in helping policymakers around the world make informed decisions to improve people’s health. With the Chief Marketing Officer, the Assistant Director of Digital Experience will direct the Institute’s vision for our digital products to ensure that the user’s voice and needs are central to all our innovative and robust scientific work and dissemination of results. This is a new approach within IHME’s work and will involve building strategies and a team to revolutionize our work to become more impactful to our users and to improving health around the world.
This position is contingent upon project funding availability.
Develop and grow an effective UX organizational structure that reflects ownership, specific capabilities, and responsibilities for the Digital Experience team that scales up with IHME.
Supervise team to include: hiring and training, assigning work hours, managing workflow, priority setting, contributing to professional growth and performance assessment, resolving complaints, and initiating disciplinary action for supervisees.
Ensure the team delivers to the highest standards of the organization.
Identify and foster opportunities to advance individuals’ knowledge and abilities.
Ensure the team works effectively with other groups at IHME - promote cross-organization teamwork.
Assess and map project deliverables to resource needs.
Advise on short- and long-term team structure including providing input on recruitments.
Be effective working remotely as when in-person. Balance the demands of geographically dispersed teams and audiences, and also work to build deep connections virtually and in-person.
Exhibit a command of the major themes, key results, and implications of the research that IHME undertakes.
Expert in human-centered design practice and overarching strategy.
Understand key audiences and the avenues available to reach them; agile in crafting compelling messages and experiences derived from IHME’s work to address audience needs.
Direct multidisciplinary projects across the Global Impact Group to create and manage coherent user experiences with our public health data tools.
Through strong leadership, guide all-levels of UX research and design efforts across existing and new IHME services; identifying risks and solutions, guiding a UX design and research team, and ensuring a consistent human-centered approach. Identify risks and solutions.
Define Digital Experience and Global Impact processes with key metrics that achieve high quality, meaningful usage, and rapid time to market; partner with other teams to optimize and improve efficiencies across teams.
Facilitate effective resource use and priority-setting through periodic scoping exercises. Monitor progress against key milestones and report back on progress. Make recommendations for adjustments across the team.
Identify UX research needs; define projects and UX research plans, and work with senior managers to execute these plans. Apply the findings from UX research to digital product design.
Lead collaboration with the Digital Experience team and outside vendors on UX design to ensure achievement of research and business goals, improve usability, and create memorable user experience.
Create and maintain a product roadmap that translates the IHME and team mission into action and impact.
Develop a market landscape of competitive and related products capturing compelling experiences that could inspire differentiation in IHME products.
Design, and document design principles, patterns, and guidelines that can be utilized across cross-functional teams to ensure consistency of experience.
Define user journey maps via qualitative and quantitative research to capture the voice of the customer.
Act as an ambassador for UX research across the institute; bringing the work of the digital experience team to other senior leaders, advocating for the voice of users in our research priorities, messaging, and delivery.
Represent IHME and its work to high-level external audiences.
Cultivate strong relationships and facilitate communication with a wide range of staff and external vendors and partners to create, shape, and translate ideas and vision into workstreams, and ensure efficient completion of deliverables.
Develop relationships with design firms and independent contractors to have a “bench” of resources to support flexing as needed against projects.
Refine and elevate how we create brand experiences through co-creation across multi-disciplinary teams.
Other duties as assigned.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
Bachelor’s degree in related field
Eight years of related user centered design, research, or project or product management experience, or equivalent combination of education and experience TO INCLUDE five years’ experience managing teams who conduct human centered design research and design products or experiences, or equivalent combination of education and experience.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Demonstrated ability to think creatively and analytically, be flexible, and juggle multiple priorities required.
Expert knowledge of executing user-centered design in a highly complex scientific environment
Demonstrated strong desire and capacity to learn intellectual content to facilitate highly complex scientific projects.
Demonstrated record of oral and written communication skills with multiple audiences required.
Excellent interpersonal skills; a cooperative team player, leader, and able to develop productive relationships with IHME colleagues and external collaborators.
Thrives in a fast-paced and collaborative environment to manage multiple priorities while coordinating resources and motivating people needed to meet deadlines.
A commitment to working to alongside others at IHME to illuminate the health impacts of systemic racism and to work within IHME to make our organization more diverse and inclusive. See IHME’s DEI statement here: http://www.healthdata.org/get-involved/careers/dei
Master's degree in design use experience, design, graphic design, human computer interaction, information design, sociology, psychology or related design or behavior science discipline or other related field.
CONDITIONS OF EMPLOYMENT
Weekend and evening work sometimes required.
This position is open to anyone authorized to work in the US. The UW is not able to sponsor visas for staff positions.
Occasional travel may be required.
Office is located in Seattle, Washington. This position is eligible to work fully remote in the US; work schedule required to overlap 50% of IHME office hours, between 8 a.m. and 6 p.m. Pacific Time.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.