The University of Southern California (USC) Information Technology Services is seeking a talented Wireless Network Engineer with an exceptional commitment to service excellence to join its team.
The Wireless Network Engineer should have broad network background specializing in the Wi-Fi discipline and will be tasked with supporting the Networking team and the Infrastructure group within the Information Technology Services (ITS) department. This individual will be responsible for day to day wireless administration of 9,350 Access Points (APs) supporting 60K users across USCâs campuses.
The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the universityâs mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align to their abilities and potential.
We are looking for top talent to join us on our journey.
USCâs ITS organization represents a diverse and talented team, committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.
USC is the leading private research university in Los Angelesâa global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Familyâthe faculty, staff, students, and alumni who make USC a great place to workâyou will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
The candidate for the position of Wireless Network Engineer must meet the following qualifications:
Bachelorâs degree in a relevant field such as computer science, computer information systems, etc., or equivalent combination of education, training, and experience
Five years of experience in network engineering or wireless networks
Experience managing and documenting wireless networks, overlaying APs onto CAD (or similar) blueprints for heat mapping, and with 802.11a/b/g/n/ac/ax, RF design and WLAN fundamentals
Ability to design, deploy, and troubleshoot large-scale wireless networks with proven experience in troubleshooting isolation and remediation
Experience with wireless optimizations, including AP placement, achieving ideal signal levels, optimized roaming, spectrum selection, channel tuning, cell optimization, QoS, and more
Solid understanding of LAN/WAN and network protocols and wireless monitoring tools for quick issue resolutions
Experience designing controller clustering, failover methods and caveats, group management, AP modes of operation, patching, RF management, similar tasks
Demonstrated discipline recognizing and handling confidential and sensitive information, with proven ability to provide detailed information and summaries to management-level individuals and groups
Experience troubleshooting client experience tests and wireless packet analyses, managing support cases with external technology vendors, and performing active and passive wireless site surveys
Ability to understand and work with large, complex systems, and develop positive working relationships and strong rapport with team member
The ideal candidate for the position of Wireless Network Engineer meets the following qualifications:
Bachelorâs degree in a relevant field such as computer science, computer information systems, etc.
More than five years of experience in Network Engineering
Understanding of ITIL frame work and ServiceNow or other ticketing systems
Ability to analyze network packet traces using Wireshark or other network analyzers
Experience in IT, network engineering, AAA and/or wireless networks
Experience with Aruba Wireless and ClearPass NAC
Knowledge of server and virtual technologies.
Experience in higher education
THE WORK YOU WILL DO
The Wireless Network Engineer builds and maintains the university's wireless network. Provides network engineering and technical support for wireless network infrastructure, ensuring systems operate at peak efficiency with little to no downtime. Designs, configures, troubleshoots, and maintains university network equipment across multiple platforms. Ensures all networking activities are aligned to industry best practices as well as ITS and university policies, processes, and procedures. Provides technical and training assistance to other ITS teams, as needed.
The Wireless Network Engineer:
Engages appropriate customers to resolve wireless network issues. Consults with university departments to determine device suitability and capability for campus network connections, in accordance with approved network and security policies.
Configures, installs, and maintains wireless network devices, performs wireless site surveys, and builds and manages SSIDs for multiple locations. Utilizes monitoring applications and tools to continually improve and troubleshoot the wireless network. Performs on-site verification of implementations to identify or anticipate problems and implement fixes. Functions as staff authority, providing wireless infrastructure and performance expertise. Assists in responding to wireless service issues and problems, collaborating with engineering teams to remediate outages and critical situations (e.g., enterprise IP networking and security, authentication, remote access).
Works collaboratively with key stakeholders within ITS and other university departments to deliver highly reliable network services. Creates and maintains detailed written documentation, and openly shares experiences and subject-matter expertise with co-workers through written and oral presentations. Provides timely communications to stakeholders, technical staff, and management as required.
Collaborates with team members to establish project plans, schedules, and priorities. Participates in the development, implementation, and maintenance of policies, procedures, and associated training plans for wireless network administration, operations, and disaster recovery. Creates custom scripts to improve network efficiency and enhance network automation.
Maintains currency with new and emerging technologies and approaches, leveraging the latest industry knowledge to identify opportunities for innovation and continuous improvement. Pursues information on new wireless network engineering developments, reading journals and other pertinent publications, talking with vendors, and participating in professional organizations, meetings, conferences, seminars and training courses.
Actively participates in the identification of root causes to network issues, recommending realistic solutions. Analyzes network data and statistics to both proactively and reactively resolve network issues. Collaborates with industry experts and vendors to find and implement effective technology applications. Resolves complex, vendor-specific problems, and submits bug reports to vendors.
Aids the cultivation of an inclusive environment and a culture of trust and transparency, sharing information broadly, openly, and deliberately. Builds and maintains collaborative relationships with diverse groups of peers, team members, and leadership. Actively embodies ITS values and behaviors (e.g., accountability, ethics, best-in-class customer service)
Collaborates with team members and management, implementing effective solutions to support the network engineering teamâs vision. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across the ITS organization.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
Come join the USC ITS team and work as a trusted partner in shaping an environment of innovation and excellence.
MINIMUM QUALIFICATIONS The candidate for the position of Wireless Network Engineer must meet the following qualifications:â¢ Bachelorâs degree or vocational training in a relevant field such as computer science, computer engineering, etc., or equivalent combination of education, training, experience. â¢ Two years of experience in information technology, network engineering, or wireless networks. â¢ Ability to design, deploy, and troubleshoot large-scale wireless networks with proven experience in troubleshooting isolation and remediation.â¢ Experience with 802.11a/b/g/n/ac, RF design, and WLAN fundamentals. â¢ Strong knowledge of LAN/WAN and network protocols. â¢ Strong knowledge of monitoring tools and commands to ensure the quick resolution of issues. â¢ Experience troubleshooting large-scale wireless networks, including client experience testing, wireless packet analysis, etc. â¢ Experience designing controller clustering, failover methods and caveats, group management, AP modes of operation, patching, RF management, etc. â¢ Experience with wireless optimizations, including AP placement, ideal signal levels, optimized roaming, spectrum selection, channel tuning, cell optimization, QoS, etc. â¢ Experience with managing and documenting wireless networks and overlaying APs onto CAD (or similar) blueprints for heat mapping. â¢ Ability to perform active and passive wireless site surveys. â¢ Ability to understand and work with large, complex systems. â¢ Ability to develop positive working relationships and a strong rapport with team members. â¢ Proven ability to provide both detailed information as well as summaries to management.â¢ Proven ability to manage support cases with external technology vendors. â¢ Demonstrated discipline and experience in recognizing and handling confidential and sensitive information.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.