The University of Southern California (USC) is currently seeking an IT Business Analyst â Workday HCM to join our Application Services team.Â The IT Business AnalystÂ will be responsible for supporting the Workday HCM Faculty Management module.Â
The Business Analyst will be tasked with supporting and maintaining university operations, services, and processes introduced as part of the Human Capital Management Release 5. This includes Workday business processes, reporting writing, academic appointments, dashboards, and the part-time faculty reappointment process. Roles and responsibilities for this position include developing requirements, conceptualizing designs, and recommending business processes supporting core organizational functions for the University in partnership with Faculty Affairs and in addition, communicating with a broad range of partners and stakeholders, including faculty and staff, and documenting future-state processes, testing the effectiveness of developed solutions, and enabling the adoption of Workday through training and support.
The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the universityâs mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align to their abilities and potential.
We are looking for top talent to join us on our journey.
USCâs ITS organization represents a diverse and talented team, committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.
USC is the leading private research university in Los Angelesâa global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Familyâthe faculty, staff, students, and alumni who make USC a great place to workâyou will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
The candidate for the position of IT Business Analyst must meet the following qualifications:
Bachelorâs degree in business administration, organization development, communication orÂ related disciplineÂ
2Â years ofÂ business analysis experienceÂ Â
Proven record of delivering end-to-end, user-centered products, considering stakeholder requirements, user research, market analysis, data, customer feedback, and technical constraints or opportunities.
Experience conducting or facilitating requirement-gathering interviews or sessions.
Experience utilizing analytics tools to measure results of user-centered products, documenting success, presenting opportunities, and supporting decision-making.
Proficiency in Microsoft Office tools and applications, an understanding of Lean and Agile methodologies, and familiarity with computer programming concepts.
Experience developing test strategies and plans, using widely accepted test methodologies or frameworks and proven analytical and problem-solving skills.
Experience working with functional groups, utilizing time management and prioritization skills to make efficient, logical decisions in a rapidly-changing environment.
Excellent written and oral communication skills, with experience presenting technical topics in a business-oriented fashion to non-technical audiences.
Proven experience establishing strong working relationships with a wide range of team members and clients, utilizing clear and effective functional documentation skills.
The ideal candidate for the position of IT Business Analyst meets the following qualifications:
3-5 years of business analyst experience focused on large enterprise software projects or supportÂ
Some experience working within a Higher Education and/or Research industryÂ
Experience with Workday or other Financial ERP solutions through on-going support or deploymentÂ
THE WORK YOU WILL DO
The IT Business Analyst develops requirements, conceptualizes designs, and recommends business processes in support of core organizational functions for the university. Collaborates with a broad range of business partners and stakeholders, including students, faculty, and staff. Effectively documents future-state processes, tests the effectiveness of developed solutions, and enables the adoption of new business processes through training support. Demonstrates ITS values in action.
The IT Business Analyst:
Develops requirements, conceptualizes designs, and effectively recommends business processes in support of core organizational functions for the university. Communicates and presents recommended improvements and solutions to business processes and decision-making rationale. Delivers engaging experiences that balance customer needs, business goals, and technical realities by working collaboratively across the organization, with fellow analysts and others (e.g., user experience researchers, product managers, designers, developers). Engages with technical teams to profile applications and services, and identify interdependencies or complementary designs.
Engages in Human Centered Design (HCD) processes and approaches to deliver a broad range of sustainable solutions, and in standard business analysis methodology, outlining problems, opportunities, and solutions. Supports process-improvement efforts within the team and across the organization.
Build, designs, and delivers solutions that meet customer needs and expectations. Participates in user research to gain understanding of customer and stakeholder pain points, challenges and needs.
Maintains currency on emerging technologies and approaches, leveraging the latest industry knowledge while contributing to innovation and continuous improvement for the organization. Seek opportunities for innovation and maximizing system functionality by continually developing skills, knowledge, and abilities.
Works to mitigate risk while owning tasks, resources, and changes. Supports the release management process by anticipating risks. Produces required project analysis documentation (e.g. business requirements, scope matrices, use cases, future state proposals, user acceptance technology [UAT] plans).
Collaborates with a broad range of business partners and stakeholders, including students, faculty, and staff. Utilizes leading practices to effectively anticipate, analyze, and articulate problems, evaluate and document problem alternatives, manage constraints, and suggest interim and long-term solutions.
Perform other duties as assigned or requested. The university reserves the right to add or change duties at any timeÂ
Come join the USC ITS team and work as a trusted partner in shaping an environment of innovation and excellence.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 2 years
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.