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Medical Call Center Supervisor â Access Center â Full Time 8 Hour Days (Exempt) (Non-Union)
Supervises the customer service staff of the medical call center that serves as the primary point of contact for access to the USC academic medical centers and the USC Health Sciences Campus. Supervises staff adherence to electronic, voice, text, email and web-based communication information protocols, emergency response alarm protocols and paging system protocols. Reviews and implements staffing schedules. Provides training, supervision and guidance to other staff. Ensures incoming and outgoing communications achieve highest patient privacy and confidentiality. Resolves patient and visitor enquires and/or issues.Minimum Education:â¢High school or equivalent. â¢Associates degree or higher preferred.Minimum Experience/Knowledge:â¢3 years, 5 years preferredâ¢Experience wor
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