Supervises the customer service staff of the medical call center that serves as the primary point of contact for access to the USC academic medical centers and the USC Health Sciences Campus. Supervises staff adherence to electronic, voice, text, email and web-based communication information protocols, emergency response alarm protocols and paging system protocols.Â Reviews and implements staffing schedules.Â Provides training, supervision and guidance to other staff. Ensures incoming and outgoing communications achieve highest patient privacy and confidentiality. Resolves patient and visitor enquires and/or issues.
Minimum Education:â¢High school or equivalent. â¢Associates degree or higher preferred.Minimum Experience/Knowledge:â¢3 years, 5 years preferredâ¢Experience working in a call center or customer service department in a healthcare environment.â¢Knowledge of HIPPA compliance and various health insurance types.â¢Demonstrated interpersonal and organizational skills.â¢Ability to multi-task, implement policies and establish efficient work systems.â¢Knowledge of medical terminology, health plans, ACD reporting and MS Office software.â¢Excellent verbal and written communication skills.â¢5 Years - Combined education/experience as substitute for minimum experienceRequired License/Certification:â¢N/A
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.