Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. The Patient Access Liaison III is competent and proficient to answer, screen and direct incoming and outgoing telephone calls for multiple areas within the department, sends electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison III will also be responsible to schedule and confirm initial and follow-up medical appointments, register patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison III will be expected to work independently and to assist with various department projects when needed.
Minimum Education:â¢High school diploma or equivalent/GED required.â¢Associatesâ or Bachelorsâ degree in healthcare, business or operations field strongly preferred.â¢Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant preferred.Minimum Experience/Knowledge:â¢Minimum three (3) years of experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) required.â¢Knowledge of HIPPA compliance and various health insurance types preferred.â¢Demonstrated interpersonal skills.â¢Ability to work independently â¢Ability to multi-task. â¢Cross-trained in multi-specialty areasâ¢Knowledge of insurance preferredâ¢Knowledge of medical terminology strongly preferred.â¢Excellent verbal and written communication skills.â¢Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.â¢Bilingual: Spanish, Chinese and other languages preferred. Required License/Certification:â¢Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.