Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2020-2021 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
UWMC's EMERGENCY DEPARTMENT has an outstanding opportunity for a PART-TIME PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (60%, Night Shifts). Under general supervision, the UWMC Emergency Department Patient Services Specialist (PSS) coordinates clerical, financial, scheduling, and support activities for patient care.
The PSS is responsible for answering phones, taking patient appointments, and assuring orders are received and faxed to the appropriate department. The PSS provides patient-focused care through the use of customer service strategies, and communicates effectively with medical staff, patients, visitors, and other medical center departments to facilitate patient care. In addition, the PSS coordinates unit activities by acting as the communications center for the nursing unit.
The PSS exercises independence in the planning and accomplishment of a wide spectrum of clerical duties, including:
• Employ excellent customer service skills • Initiate pages for staff and notify appropriate staff when page/call returned; use paging systems effectively • Ensure smooth patient flow • Manage all patient records including incoming computerized orders and patient admission, discharge and transfers • Triage telephone calls • Access and utilize many computer functions effectively required for patient scheduling, billing, and data entry where applicable • Maintain inventory of supplies and equipment. • Review daily schedule • Respond to patients' needs and concerns as appropriate. Investigate complaints and work with charge nurse or manager to find solutions • Schedule appointments consistent with patient needs and scheduling guidelines • Read and understand physician orders ensuring orders are complete and current • Assist in the orientation and training of professional and support staff, nursing and medical students, and other PSS's • Consistently demonstrate productive and timely communication with charge nurses, nursing staff, peers, patients, physicians, volunteers, and other medical center departments and ancillary services • Maintain patient and staff confidentiality • Accurately communicate pertinent patient information affecting patient care outcomes to appropriate caregiver
These responsibilities are often carried out simultaneously with constant interruption.
Environmental Support: Ensure safe and orderly environment: • Establish and maintain par levels • Acquire and credit supplies and equipment (service area-specific) • Ensure completeness of charge documents • Initiate process for removal of defective equipment
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.