The Customer Services Specialist works independently to provide full range of front desk, and payroll support to the Facilities Development and Operations Department including the receiving and posting of time off, overtime, asbestos and shift pay differential, docks, and key distribution. The Specialist maintains accurate data records for all service desk communication forms and telephone lines during regular operating hours, Monday through Friday 8:00 am to 5:00 pm. The position needs to have knowledge of the business practices of the department as it relates to work orders for repair and services, project management for tenant improvements and capital renewal, and basic construction knowledge are essential for this position’s support role. The duties of this position require exceptional people skills including diplomacy and tact as they will be responding to customer requests, complaints, and time sensitive needs. Additionally, this position requires exceptional organizational skills as all communications and activities must be quickly and accurately recorded despite constant interruptions from requests made by the campus community and interdepartmentally.
SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.
It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.
Internal Number: 498382
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