Student Affairs IT (SAIT) serves as the central IT support group for departments within Student Affairs. SAIT is a hybrid organization where some staff directly support specific departments or services while other team members provide services to all departments in Student Affairs.
The position reports to the Campus Health IT Project Manager and works closely with other members of SAIT to provide Tier-2 tech support for Campus Health and Counseling & Psychological Services (CAPS), as well as occasional backup support for all of Student Affairs. The position will be located in the Campus Health IT office. The work is highly technical, analytical and requires experience with a wide range of applications, support of best practices, time management, and customer service.
Education and Experience:
Required Qualifications and Experience - Demonstrated functional knowledge of the Windows operating system. - Demonstrated functional knowledge of networking concepts and technologies. - Experience with mobile technologies. - Ability to analyze, comprehend, interpret, and resolve technical problems. - Previous experience with the principles and techniques of computer applications and documentation. - Excellent verbal, written, and non-verbal communication skills. - Demonstrated ability to establish and maintain working relationships with vendors, clients, and IT staff. - Ability to work independently as well as in a team setting. - Demonstrated ability to meet deadlines based on best practices and project management approach.
Preferred Qualifications and Experience - 1-3 years’ experience working in technical support. - Experience with Active Directory, Network Resources, and Remote Support technologies. - Experience with Electronic Medical Records System in a clinical support setting. - Previous experience with analytical work providing consultation, support, and/or IT training to customers. - Experience working in a higher-ed environment. - Experience with data analysis and report creation. - Understanding of FERPA, HIPAA, and PHI.
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher education for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.