The University of Tennessee, Knoxville's Office of Ombuds Services is seeking an Associate Ombudsperson to join the department. The successful candidate must be champion of diversity, equity and inclusion and lead with a spirit of humanity, generosity, and empathy in order to serve the diverse needs of our faculty, staff and student populations.
The University and Region UTK is the state's flagship, land-grant university. We are a Carnegie doctoral research (R1) university housing 11 colleges and 900+ programs of study. With an enrollment of 30,000 students, our undergraduate and graduate programs are repeatedly ranked among top national programs. The city of Knoxville is a hidden gem with a beautiful and walkable downtown, a diverse music scene, active neighborhoods, unique restaurants, and a robust offering of outdoor and cultural activities. UTK is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains; and a day's drive to Memphis, Chicago and Washington D.C. Knoxville and the surrounding counties have a statistical area population of over 850,000 people.
Position Summary: The purpose of the associate ombudsperson is to serve as an ombuds for the University of Tennessee, Knoxville and the University of Tennessee Institute for Agriculture faculty, staff, and graduate students. The associate ombudsperson will contribute to the ongoing strategic planning as well as program evaluation for the office. The associate ombudsperson will provide group facilitating training event.
Deliver ombuds services to ombuds visitors
Provide referrals as needed to other resources such as Human Resources, the Employee Assistance Program, the Office of Equity and Diversity, the Counseling Center, the Dean of Students, and the Office of Title IX
Act as a consultant and mediator pursuant to the relevant policies and procedures outlined in the Faculty Handbook and university human resource policies
Promote the university's tradition of excellence and integrity and foster ethical professional relationships, creative thinking, and institutional improvement
Develop and maintain notes and statistical data for purposes of identifying trends in complaints and concerns
Engage in ombuds activities while ensuring that individual services are fulfilling the Charter for the Office and International Ombuds Association Standards of Practice and Code of Ethics
Assist in most difficult, complex or politically sensitive cases with little or no precedent where analysis of situation or data requires reflective problem-solving
Assist in establishing cooperative strategies to prevent future problems
Assist the development of an annual report for the UT Knoxville chancellor, Faculty Senate, and Human Resources to include demographic information of people served, categories of issues discussed, areas of the university from which concerns came, identification of common patterns of problems, duration of cases from time of request to closure
Assist in ongoing communications concerning the ombuds' role to the campus community and provide workshops on negotiation skills, communications, problem solving and related issues
Present at new faculty and staff orientations, workshops, and other relevant educational outreach
Participate in workshops as well as conferences facilitated by the International Ombuds Association for establishing/renewing Certified Organizational Ombudsman Practitioner (CO-OP) status
Participate in mediator training
Participate in any other professional development opportunities that will enhance ombuds services within the organization
Internal Number: 216147
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.