The applications specialist is responsible for supporting and maintaining Anthology and SLATE systems utilized by the Division of Enrollment Management and Student Engagement (DEMSE).
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
Serves as the technical point of contact for all Anthology and SLATE related functions
Assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities
Supports system upgrades, patches, testing and other technical projects
Develops user procedures, guidelines and documentation
Provides support and training for new employees and system users, staying abreast of trends in training materials and techniques
Responds to user inquiries regarding system functionality
Maintains awareness of Anthology and SLATE trends and developments, with a focus on new products
Recommends processes and improvements, innovative solutions, policy changes and/or major variations for discussion with leadership
Provides support for Anthology and SLATE systems including, but not limited to, researching and resolving system problems, unexpected results or process flaws
Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
Communication, Teamwork and Collaboration
Collaborates with functional and technical staff to coordinate upgrades or fixes
Serves as a liaison with third parties and other stakeholders
Participates in user group meetings and conferences
Job may require other duties as assigned.
Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.
Bachelor’s degree in computer science or related field
Experience with Anthology or SLATE preferred
Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Strong understanding of departmental processes and data, including eligibility requirements, enrollment rules and benefit procedures, in order to ensure correct implementation
Strong understanding of database design, structure functions and processes
Experience with databases tools
Thorough knowledge of Microsoft Office Suite
Effective organizational and interpersonal skills
Excellent written and verbal communication skills
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
General office setting
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to work effectively at a computer for up to eight hours daily
Ability to sit for extended periods of time
Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.