Reporting directly to the Patient Services Manager effectively directs Boston University student patient access to all of Student Health Services (SHS). This individual will be required to take a lead role in managing the flow of new patients by answering, screening, triaging and/or processing a high volume of incoming calls, messages, document processing and medical records. Requires discretion and judgment to organize priorities complete tasks and handle confidential patient information. Patient care responsibilities include scheduling patient appointments for general medicine and counseling, managing the collection of patient information required for treatment; triaging patients for scheduling as indicated by established protocols; and communication of issues or information updates as necessary. As a first point of contact for the Student Health Services department, the position requires excellent customer service skills, a broad knowledge base, independent thinking, and problem-solving skills. This is for a July 1st or later start date.
High School Diploma required, Associates Degree Preferred; 1-3 years prior experience required
Excellent communication and interpersonal skills, including orally and in writing
Strong computer skills
Experience with medical terminology, EHRs/EMRs, and patient scheduling is preferred
Boston University Student Health Services is considered an essential service of the university. CURRENT BOSTON UNIVERSITY EMPLOYEES Represented by L2324 click here to apply for this position. All other applicants (both internal and external), please use the Apply section on this page.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Internal Number: 3327
About Boston University
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