The department of Student Financial Services at West Virginia University is seeking applications for a Revenue Management Manager. This position is responsible for the oversight of student accounts receivable, accounting interface processes and reconciliations for all campuses of WVU for the Revenue Management unit with Student Financial Services (SFS). This is a professional, managerial position that reports to the Assistant Director, overseeing accounts receivable areas including but not limited to student billing, collections, Perkins/institutional loan billing and collections and reconciliations of federal, state, institutional, and external funds.
In order to be successful in this position, the ideal candidate:
Uses professional judgment, ensuring a professional demeanor at all times in an often emotional and high-volume environment;
Manages/supervises the efforts of multiple professional staff members. Responsible for prioritizing and organizing work assignments, setting goals and objectives, and conducting periodic evaluations of staff recommending areas of improvement and highlighting strengths;
Participates in the management of Revenue Management by performing duties that include, but are not limited to, assisting with hiring and mentoring new staff, training and supervision of staff;
Assists with the development and implementation of policies and procedures for areas of responsibilities to ensure the University is compliant with Federal, State, and local regulations;
Initiates the development and updates to processes that include but are not limited to reconciliation, student financial reporting, and student refunding;
Works with the other SFS units to ensure a cooperative atmosphere and to coordinate assistance between units;
Resolves complex problems, develops and implements crisis intervention strategies;
Manages conflicts and resolves complaints; documents cause and solutions and works with appropriate staff to develop prevention strategies. Makes expert referrals as needed;
Participates and leads cross training of Revenue Management functions;
Participates in job-related continuing education, webinars, professional development and workshops required to maintain up-to-date knowledge of federal, and/or state regulations;
Bring to management's attention critical problems requiring immediate attention;
Utilizes in-depth knowledge of other SFS units to provide and receive assistance during peak times. This can include, but is not limited to, aiding with answering Team Dynamix tickets and assisting on the phone;
Engage with University departments and staff to provide information and enhance understanding of student account activities and processes;
Responsible for understanding, interpreting and implementing federal, state and University policies and procedures and ensuring corresponding guidance is properly communicated to students, parents, SFS units and other constituencies;
Serves as a point of contact for SFS units and other University offices/departments.
Provide support to the Revenue Management Assistant Director as tasks, special projects, and activities arise to achieve institutional missions and unit goals and objectives as time and work dictate;
Anticipates and analyzes operations and management information needs and responds by outlining operational and managerial reporting needs. Produces informational reports on an as needed or periodic basis as determined by operational needs.
Bachelor's Degree or an equivalent combination of education and directly related experience. Master's Degree preferred.
Two (2) years of experience with Master's degree and four (4) with Bachelor's degree with the review, critique, analysis of complex data leading to accepting or updating information.
Demonstrated knowledge and understanding of statutes, regulations, and general accounting principles.
Demonstrated record of excellent written and oral communication skills, including public speaking experience.
Demonstrated ability to work collaboratively in a team as well as independently with little supervision.
Demonstrated ability to operate a personal computer and a thorough knowledge of computerized student information systems - preferably Banner.
Demonstrated experience in managing, supervising and motivating staff
Demonstrated commitment to and record of excellence in customer service.
Demonstrated analytical and problem-solving skills necessary to resolve complex situations.
Demonstrated ability to coordinate a wide variety of tasks and projects taking place simultaneously and prioritize work functions.
Demonstrated ability to understand and follow complex instructions
Flexibility to adapt to constant change
Demonstrated mathematical and analytical skills
Demonstrated ability to document work performed, changes made and reasons for professional judgment decisions
Demonstrated computer skills, including but not limited to, Word and Excel
Demonstrated skills in areas related to service, curiosity, respect, accountability and appreciation
Talking - to convey detailed/important information accurately, clearly and loudly.
Sitting - long periods of sitting to service students, via email and phone, and analyzing data.
Average Hearing - able to hear average/normal conversations.
Average Visual Abilities - to prepare and input information or operate office machinery.
Repetitive Motion - Movements frequently and regularly required to service customers, input data, or operate office machinery.
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley -- the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
To learn more about West Virginia University, visit go.wvu.edu. View current career opportunities at careers.wvu.edu.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: May 14, 2021
Posting Classification: Non-Classified
Exemption Status: Exempt
Benefits Eligible: Yes
Internal Number: 228623
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.