The Department of Pediatrics is seeking a Administrative Aide to join our team in a full time position within the Division of Clinical Genetics. Columbia University Medical Center's Department of Pediatrics is a world leader in providing care for children. Our mission areas include Healthcare, Education and Research. We offer care for our patients in over 25 specialty areas as well as individualized care for complex cases. Our Residency, Fellowship and Graduate programs are among the best in the Nation. Our Clinical, Translational and Basic Science research features collaborations across specialties and stretches from the bench to bedside. We also have several active Clinical trials available to our patients. This position will support the department by providing administrative front/back end support for the Division of Clinical Genetics.
The Administrative Aide will be responsible, but not limited to:
Meet and greet patients
Verify/update all patient demographic information
Obtain/verify all patient insurance information
Verify patient's insurance eligibility using the MPV/Epic system
Inform and advise patients of insurance and CU billing protocols
Process patient arrivals through the Epic system indicating arrivals and no-shows; confirm that proper referrals and/or pre-certifications are in place; contact referring physicians, as necessary, for referrals or pre-authorizations; Verify correct Epic financial class (FSCs)
Collect all co-pays and patient fees (cash, check, or credit card) at time of service, following Columbia University cash handling protocols
Receive all pending patient medical records, scans and reports and scan documents into Epic
Responsible for physician's schedule; maintain and update daily EPIC scheduling templates
Monitor IDX for open referrals & follow up (2-3 days before appt)
Using the EPIC template, schedule exiting patients for follow up visits; visits to other medical office(s) and ancillary tests and scans
Provide exiting patients with confirmations for doctor and diagnostic appointment and the corresponding referrals and pre-authorizations
Manage incoming patient messages via the patient portal by checking the portal daily and either responding to clerical tasks or tasking clinical tasks within the 2 day turnaround timeframe
Complete and provide school letters
Print and give patients office visit summary and/or education material in compliance with Meaning Use policy
Any other related duties as assigned
Requires a Bachelor's degree or equivalent combination of education and business experience, plus a minimum of two to three years related experience.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 514532
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.