The Coordinator of Student Outreach & Support / Case Manager will serve as a non-clinical (non-confidential) case manager for students. The position will work with students of concern to navigate University administrative processes, refer students to appropriate University and community resources, advocate for student needs, and provide early and crisis intervention services. The Coordinator reports to the Assistant Director of Student Outreach & Support. The position may supervise administrative, graduate, intern, or student staff.
Responsibilities include: perform needs assessments for students, allowing for the development of a plan to refer, connect, and advocate for students with appropriate University and community resources; perform assessments on students in or potentially in crisis related to suicidality, homicidally, violence, etc.; facilitate education, training, and consultation services for faculty and staff on how to manage students of concern, including how and when to make appropriate referrals; assist in the coordination of the Paraprofessional Case Manager program; direct the operation of the Scrappy's Cupboard Food Pantry, including making determinations on eligibility for use of the service; prepare and submit reports on Scrappy's Cupboard program usage; assist in the operation of the Student Emergency Fund (SEF) program; facilitate the Emergency Housing program; assist in the management of the Student of Concern (SOC) Team; serve as an alternate and ad hoc member representative for the Office of Student Outreach & Support on Behavioral Intervention Team (BIT) and Threat Assessment Team (TAT); serve as the on-call for the Office of Student Outreach & Support on a rotating basis; serve as a member of the Sexual Misconduct Response Team (SRT) and SHSADDVS Education Committee; assist in conducting the annual assessments of the services provided by the Office of Student Outreach & Support; and perform other Office, Department, Division, and/or University duties as assigned.
The ideal candidate will possess the following:
Excellent judgment with the ability to manage highly sensitive and confidential information
Strong skills in the areas of conflict resolution, problem solving techniques, interviewing and investigation
Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations
Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, including the ability to handle complex issues of extreme sensitivity
Skill in writing concise, logical, analytical reports to convey complex issues
Ability to maintain neutrality and work under stress
Demonstrated commitment to diversity and success in working with diverse constituencies, both domestic and international
Strong and effective interpersonal skills; the ability to listen well and demonstrate sensitivity to and respect for individual needs
Ability to establish and maintain professional and productive working relationships with staff at all levels at the University
Working knowledge of nondiscrimination laws and compliance regulations including Title IX, due process protections as they apply to Student Conduct proceedings, the Clery Act, VAWA and FERPA
Review of applications will begin on May 24, 2021 and continue until the position is filled. Applications received bythis datewill receive priority consideration.
Internal Number: 217587
The University of Tennessee at Chattanooga is an engaged, metropolitan university committed to excellence in teaching, research, and service, and dedicated to meeting the diverse needs of the region through strategic partnerships and community involvement.