The Administrative Supervisor is responsible for coordinating the administrative operations of the Cedars-Sinai Medical Group offices by performing the following duties personally or through assigned personnel. This position is differentiated from the Operations Supervisor position by the amount of time required to perform supervisory tasks which typically do not exceed 50% of total time and effort.
Job Duties and Responsibilities:
Coordinates all administrative (front office) operations of the medical practice(s).
Assists in the development, review, and revision of standard operating policies and procedures in collaboration with senior management.
Oversees, and as needed, performs administrative functions to include answering and triaging telephone calls, chart preparation, check-in, filing, appointment scheduling, referral processing and check-out.
Coordinates, or serves as liaison, for administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
Works in a collaborative role with other operations supervisors, managers and related offices or departments
The Administrative Supervisor directly supervises administrative support personnel, and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include:
Interviewing, participating in the selection process, and training new employees.
Planning, assigning, directing work and determining work hours.
Appraising performance and assisting in staff development.
Rewarding and disciplining employees.
Addressing patient, physician, and staff concerns and resolving problems accordingly.
Managing payroll, monitoring employees' accruals and time off, and overtime usage.
Ensuring a safe environment for staff and patients; participate in organization's safety committee and implement recommendations as required.
Understanding and enforcing the organization's managed care and fee for service business requirements, including assignments of risk, copayments, use of appropriate specialty network, and utilization management as is appropriate.
Managing physician master schedules and organize all schedule changes; instruct staff accordingly, and make recommendations for schedule improvements.
Assist Senior Management with the monitoring of performance measures and designing methods for improving the quality of care and service delivered in our physician practices.
Training staff in the use of clinical and information systems utilized within the department and serving as a super user and resource for systems issues.
High school diploma or GED required.
College level course work in healthcare, business management or related field, three (3) or more years medical office experience, preferably in a multi-specialty medical group setting, previous medical office supervisory experience or an equivalent combination of education and experience.
Excellent verbal and written communication skills, as well as interpersonal skills, especially in the areas of patient and physician relations.
Proven track record with customer service, training, and ability to empower others to effect positive change.
Strong computer skills. Experience with Microsoft Outlook, Word, Excel, Access, Logician EMR, IDX, or other computerized practice management systems preferred.
Working Title: Administrative Supervisor - Ops Float Pool
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.