1. Leads, counsels, and guides managers on all aspects of an information technology unit within the University infrastructure. 2. Oversees, directs and advises managers responsible for developing and implementing infrastructure guidelines and systems and recommending changes to ensure maintenance of the University's mission. 3. Establishes and implements infrastructure policies, procedures, standards, and ensures their conformance with the goals and procedures of information technology. 4. Consults with other teams within the department to strengthen the success of the University's mission. 5. Directs the planning, development and installation of network systems by evaluating current and future business requirements. 6. Develops, maintains and communicates project plans and schedules, prioritize requirements, and coordinates human and financial resources. 7. Ensures all software and hardware products are compatible with network integration. 8. Develops, implements, directs and adjusts the long term strategy on how the unit will support client needs. 9. Delivers long term programmatic standards and provides direction and oversight and leadership to all related functions. 10. Manages a staff of exempt and non-exempt employees. 11. May perform other duties as assigned.
Preferred Education: Certifications such as ITIL, MCP, A++, CompTIA A+ preferred. Experience working as a Helpdesk/User Support Manager in a higher education academic environment. Bachelor's degree in Information Technology or related field.
Preferred Education, Experience and Skills: Certifications such as ITIL, MCP, A++, CompTIA A+ preferred. Experience working as a Helpdesk/User Support Manager in a higher education academic environment. Bachelor's degree in Information Technology or related field.
Required Skill/ability 5: Project management skills and experience. Strong customer-service orientation. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Posting Position Title: Manager, IT
Required Skill/ability 3: Hands on experience implementing enterprise Service Desk applications. Effective interpersonal skills and relationship-building skills.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Manager, IT Infrastructure Support & User Services
Required Skill/ability 1: MS and/or Apple Support Certification. Knowledge of Unix, cloud platforms.
Required Skill/ability 4: Successful experience in personnel management and direct supervision of both M&P and C&T staff. Strong written and oral communication skills. Analytical and problem-solving abilities, with keen attention to detail.
Required Skill/ability 2: Knowledge of digital storage management. Hands-on hardware troubleshooting experience.
Bachelor's Degree in relevant technical field. Eight years of related technical experience, or an equivalent combination of education and experience.
Internal Number: 65551BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.