George Mason University, Information Technology Services (ITS) – located on the Fairfax, Va., campus—invites applications for a Support Center Specialist position within the Technology Support Services, ITS Support Center team. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
Researching, resolving and responding to technical questions received from faculty, staff and students via telephone, email and the walk-up desk in a timely, professional and friendly manner;
Dispatching and escalating issues to other ITS teams, when necessary.
Experience providing telephone support;
Experience troubleshooting issues with hardware, software and peripheral devices;
Experience logging information into an Incident Management (ticketing) System;
Fundamental knowledge of network technology and cybersecurity;
Experience solving problems with a wide variety of computer software and hardware, in a customer service environment;
Participate in projects, as assigned, including working overtime on weekdays and weekends as necessary.
Two or more years' experience solving problems with a wide variety of computer software and hardware, in a customer service environment;
Experience with Apple computers;
Experience with TeamDynamix;
Experience with WebEx Contact Center (WCC);
Knowledge of Banner, Blackboard and/or Office365;
Microsoft and/or other industry certifications;
Salary is up to $45,000 commensurate with education and experience.
George Mason University is a great place to work where employees are given an opportunity to develop skills and expand horizons. We have tuition waivers; telecommuting (typically one day a week) and flextime schedules; facilities that will meet your physical fitness needs; and the campus environment is dynamic and ethnically and culturally diverse.
Salary: Up to $45,000; Commensurate with education and experience.
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report
Internal Number: 49482
About George Mason University
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.