Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is part of a joint initiative of Washington University School of Medicine and BJC Healthcare.
This position provides specialized work in supporting information technology equipment and systems for the business, research, and instructional functions of customers. Position involves the advanced use of software and/or hardware tools to provide ongoing services, and responsibilities require expertise with core infrastructure elements and how they interrelate to provide a cohesive computing environment. Position may be more broadly based, requiring knowledge regarding installation, and modification of software and hardware, testing, and documentation on a variety of platforms, or may be singularly focused, requiring specialized skills as systems architect in a larger, more standardized platform. This position requires more advanced skills in the area of network administration and will be responsible for basic-to-moderately complex customer issues related to a single- or multiple-platform environment.
PRIMARY DUTIES AND RESPONSIBILITIES:
Gathers customer information and determines resolution path regarding moderately complex client issues by analyzing the symptoms and identifying/resolving the underlying problem.
Identifies what customer is trying to accomplish so time is not wasted on “attempting to solve a symptom instead of a problem."
Escalates complex issues to higher level when necessary.
Performs other duties as assigned.
For Large Environment with Dedicated System Support Specialists:
Assists the system manager in maintaining system performance, system security, hardware/software utilities, capacity planning, and balancing operation cycles.
Participates in the development, implementation, installation, and testing of application or service software.
Writes documentation to describe system development, deployment, life cycle; may write corrections for users to describe installations and operating procedures.
Conducts and/or oversees systems administration tasks as assigned.
Trains systems support technicians.
Performs special projects as assigned.
For Department-Level Environment with Combined Responsibilities:
Ensures technology is accessible and equipped with current hardware and software.
Troubleshoots hardware, software, and network operating system.
Familiarity with all hardware and software.
Familiarity with network operating system.
Provides orientation to new users of existing technology.
Trains staff about potential uses of existing technology.
Trains staff about new and potential use.
Provides individual training and support on request.
Provides recommendations about accessing information and support.
Maintains current and accurate inventory of technology hardware, software, and resources.
Monitors and maintains technology to ensure maximum access.
Troubleshoots all technology issues.
Maintains log and/or list of required repairs and maintenance.
Makes recommendations about purchase of technology resources.
Researches current and potential resources and services.
Connects and sets up hardware.
Loads all required software.
Provides network accounts and passwords as required.
Monitors security of all technology.
Advises staff of security breach and/or change in password or security status.
Identifies and prepares hardware for disposal when appropriate.
Ensures hardware is stripped and secured for disposal.
Graduation from a four year college or university with a degree in IT or a related field.
Three years of experience in operations analysis and design, systems programming, or a closely related field.
Additional experience in any of these fields may be substituted for education on a year-for-year basis.
Ability to plan and organize the day-to-day work of others.
Ability to reorganize work assignments of other employees and adapt their workload, if necessary, to unanticipated changes.
Ability to apply technical judgment to plan and organize tasks to achieve desired outcomes.
Ability to manage highly complex projects that include software installation and migration.
Ability to make sophisticated modifications and modify complex operating software programming; in-depth knowledge of automated operations software and its functioning related to other software.
Ability to identify trends in reoccurring problems and develop appropriate solutions; knowledge of and ability to analyze operation performance to develop advanced solutions for improvement; ability to analyze appropriate new technologies and determine implementation based on research.
Able to serve as a resource in solving problems of high complexity; knowledge of advanced systems analysis and troubleshooting procedures to independently resolve problems.
Ability to consult with senior-level decision makers on an ongoing basis to develop long-range strategic alternatives; ability to analyze and assess client needs to develop effective and appropriate solutions to complex problems.
The hiring range for this position is $64,854 - $84,365 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Internal Number: 51950
About Washington University in St. Louis
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.