1. Supervises the day-to-day activities of support staff. 2. Assesses and resolves or escalates problems arising within unit. 3. Develops policies and procedures in support of unit. 4. Assists in long-range planning for work unit needs. 5. Participates in unit budget planning. 6. Evaluates work requests to determine if they are appropriate to this or another area. 7. Ensures that work flow is organized and staffed for quality efficient completion. 8. Communicates deadlines and special circumstances to staff. 9. Maintains equipment and supplies for unit. 10. Completes evaluations of direct report employees. 11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects. 12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 13. Supervises a staff of exempt and non-exempt employees. 14. May perform other duties as assigned.
Preferred Education: Bachelor's Degree and 5-7 years of experience in progressively responsible management situations of an administrative and/or supervisory capacity or an equivalent combination of experience and education. Experience managing large numbers of staff in a supervisory capacity. Experience in a high volume call center.
Preferred Education, Experience and Skills: Bachelor's Degree and 5-7 years of experience in progressively responsible management situations of an administrative and/or supervisory capacity or an equivalent combination of experience and education. Experience managing large numbers of staff in a supervisory capacity. Experience in a high volume call center.
Required Skill/ability 5: Ability to identify areas of concern regarding work flow and ability to ensure that it is organized and staffed for quality efficient completion.
Posting Position Title: Supervisor 2
Required Skill/ability 3: Ability to develop policies and procedures to improve department functions.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Clinical Administrative Supervisor
Required Skill/ability 1: Proven ability to manage, train, and supervise the day-to-day activities of clinical administrative staff. Thorough working knowledge of patient scheduling, for either a clinic and/or operations. Ability to assure staff compliance with Smilow operating policies.
Required Skill/ability 4: Ability to assist in long-range planning for department needs, including budgeting.
Required Skill/ability 2: Ability to assess and resolve or escalate problems arising within the clinical administrative unit.
Bachelor's Degree in related field and three years of experience or an equivalent combination of education and experience.
Internal Number: 65250BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.