Reports To: Associate Vice President, Student and Academic Support Services
Positions Supervised: Assistant Director, First Year Programs; Coordinator, First-Year Programs
The director of first-year programs provides leadership and coordination for first-year programs. The position delivers support, resources and programming that promote engagement, student persistence, retention and academic success, in order to facilitate a successful college transition for freshmen.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
Designs, facilitates and evaluates course curriculum, training, and syllabi for freshman seminar courses
Acts as the master administrator for the freshman seminar courses and coordinating learning communities
Serves as an instructor for a freshman seminar course each semester
Manages programs and services promoting student persistence and success in order to improve undergraduate retention and graduation rates
Coordinates the implementation of the New Student Orientation program for fall and spring
Prepares semester and annual reports detailing freshmen retention and cohort persistence data in collaboration with the director of student and academic support services (SASS).
Collaborates with Institutional Research to gather and share freshman cohort data to appropriate campus constituents
Participates in the assessment process and recommends action for improvement based on data, student success, and persistence
Hires, supervises, evaluates, and mentors first-year programs staff
Hires, trains and mentors first-year programs staff, faculty and student employees, including New Student Orientation program peer leaders
Participates in ongoing listservs and professional development to incorporate best practices in first-year programming
Participates in campus-wide committees as related to first-year programs
Utilizes the retention management system for student communication and early intervention for student caseload
Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
Proactively contacts and is available for student success caseload as appropriate and needed
Responds and manages early alerts within the retention management system
Communication, Teamwork and Collaboration
Collaborates with professional advising staff and admissions related to student intake and onboarding
Coordinates freshman seminar courses by recruiting faculty through a proposal process, course scheduling, and training related to SASS components
Collaborates with Student Involvement to ensure activity alignment and student engagement appropriate to freshmen programming
Collaborates with admissions related to new student and advising events
Supervises the website and social media content for first-year student and parent communication efforts
Oversees academic support initiatives through mentoring, success coaching and academic recovery to encourage student success and enhance time to degree completion
Maintains responsibility for articulating program recommendations changes, barriers, and solutions to supervisor
Job may require other duties as assigned.
Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.
Prior administrative experience in higher education and am minimum of 3 years’ demonstrated experience working directly with first-year students
Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Strong leadership and collaborative skills
Excellent written and verbal communication skills
Ability to establish and maintain effective relationships with the community, faculty, students, parents and staff
Ability to take initiative
Superb creative skills
Highly developed analytical, organizational and interpersonal skills
Knowledge of general office software, particularly Microsoft Office Suite
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
General office setting
Occasional evening and weekend work
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to work effectively at a computer for up to eight hours daily
May be required to interact with groups and stand for long periods of time
Ability to sit for extended periods of time
Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.