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Director Student Services Communications Center (S02705P)
Job Summary:The Director is responsible for supervising, organizing, and directing the daily activities of the Student Services Communications Center. This position serves university customers by planning and implementing communications center strategies, operations, and systems; maintaining a positive, motivating, and high-energy working environment, and managing staff to promote the enrollment and retention goals of the University.Essential Duties:Determine communication center operational strategies by conducting needs assessments, software performance reviews, and cost-benefit analyses of the tools used. Supervise a team of Customer Service Representatives to include recruiting, selecting, assigning, coaching, counseling, and an
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