Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week. May require early or late meetings due to physician availability.
Department Name/Job Location:
This position is for the Faculty Practice Plan. The position is located at the Mid Campus Center. This position is for the Medical School Campus. Will require occasional travel across St. Louis region to various WUCA practice locations. Occasional meetings across WUMC campus.
Functions as primary point person for IT projects for Washington University Clinical Associates (WUCA) primary care practices.� Projects may include transition of WUCA practices onto EPIC; assisting practices with accessing resources for optimization of EPIC; coordinating resources among internal IT departments such as EPIC1, WUIT, FPP, PBS; managing all IT aspects of onboarding of new practices and physicians; determining medical record retention strategy for new practices/acquisitions; escalation and resolution of IT issues as needed.� Works with senior leadership and key stakholders to manage project, set deadlines, coordinate resources, communicate progress, remove barriers, follow through on tasks and anticipate issues.� Requires customer service orientation, professionalism, proactive approach to problem solving and excellent multi-tasking skills.� Position is key member of management team for WUCA and will be part of a growing organization.
PRIMARY DUTIES AND RESPONSIBILITIES:
Functions as a primary resource to and advocate for WUCA physicians, staff and practice managers for coordination of IT resources, resolution of IT issues and implementation of IT projects.� Problem solves and implements solutions in partnership with WUSM resources, FPP staff and WUCA practices.
Manages high priority IT projects for new and existing WUCA practices: identifies key issues, researches proposed solutions, identifies resources needed, seeks approval from senior leadership for funding,� pulls together and leads project team, confers with organizational resources to remove barriers, and manages overall scope and timeline.
Maintains strong relationships with sponsors and stakeholders to produce collaboration and communication by utilizing project management and organizational skills to ensure successful completion of projects: creates and updates project workplans, prepares project status reports, manages budget and expenses, schedules and facilitates meetings, prepares minutes and follows up on action items, etc.
Serves as point person for WUCA practices and physicians for coordinating access to resources for optimization of EPIC. Coordinates requests for WUCAT resources, provides guidance on EPIC training requirements, follows up on high priority service ticket items as needed.
Assists FPP staff with implementation of organization-wide IT initiatives impacting WUCA practices: e.g. direct scheduling, MyChart implementation, desktop support transitions, EPIC upgrade issues, etc.
Assesses current and future state customer needs and priorities by maintaining open communication directly with customers.
Graduation from a college or university plus a minimum of two years of experience in a related field; additional project management experience in the field of work may be substituted for the required education.
Bachelor’s degree and five years’ experience.
Knowledge of clinical workflow.
Patience, excellent listening skills, professionalism, and empathy.
Ability to assess specific needs of the customer and be able to communicate these to relevant IT resources.
Excellent verbal and communication skills and ability to interact professionally with a diverse group: executives, managers, subject matter experts, programmers, physicians, etc.
Familiarity with EPIC and various software platforms utilized in healthcare.
The hiring range for this position is $64,854 - $84,364 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.