Under the leadership of the Associate Director of the Graduate Commons Program, the Family Program Manager will promote resident involvement through the development of dynamic programming for residents' spouses, partners, children, and other family members living within Harvard University Housing properties. The Family Program Manager will manage Harvard University Housing's four community playroom facilities, including membership processes, programming, and daily operations.
The Family Program Manager will manage, develop, and implement programs that promote resident engagement, with a focus on child and caregiver support, and inclusive interaction through intellectual, cultural, social, and recreational activities. Events will support caregiver and student parent needs, cultivate a strong sense of community, include a commitment to diversity, inclusion and belonging, and connect residents to campus and community resources. The Program Manager will use assessment data to enhance existing programs and identify new programmatic opportunities to advance the program goals and mission.
Manager will be responsible for, but not limited to the following activities:
Leading a Team and Programming Area
Select and recruit para-professional staff members. Conduct interviews with potential family event and playroom community advisors and make hiring decisions. Complete mid-semester and yearly evaluations for team towards improvement and leadership in the community.
Manage and advise family community advisor (CA) staff of 4-6 on playroom oversight, event planning procedures and staff coverage of events; including spending per community advisor, calendar and event content
Manage and coach one Graduate Commons intern focused on research-based curriculum planning around supporting child and family development.
Develop and execute events for the Graduate Commons community while collaborating with Program Manager team and Faculty Directors as needed
Work collaboratively to plan and develop welcome and signature programming, basing content on resident demographics and needs;
Plan and lead (weekly) community advisor staff meetings; including creation of a training plan for the family CA Team
Operate and maintain programming and playroom budgets as defined by the leadership of the Graduate Commons Program.
Encourage resident participation in all Graduate Commons events and create opportunities for resident engagement with staff, faculty, and CA team
Manage logistics and supplies for all Family Graduate Commons events, including event calendar creation and registration in the Ungerboeck system
Evaluate effectiveness of programming efforts and adjust plans as needed based on assessment and feedback.
Manage and routinely oversee the operation of the playrooms at Peabody Terrace, 10 Akron, One Western Avenue and Soldiers Field Park with support from HUH Property Management.
Facilitate annual membership orientations for all playroom members and coordinates swipe access card activation with Property Management offices.
Supervise programming and community building efforts by Playroom Community Advisor team
Maintain accurate records of members' participation in required membership duties and verify deposit returns for each membership term (July-December; January- June).
Ensure rules and policies are followed and respected by all playroom members. Support members to diplomatically resolve peer-to-peer conflicts and report any membership violations.
Work with Senior Management to review playroom policies, in collaboration with HUH Operations.
Maintain inventory of toys, supplies, and furniture for all playroom spaces.
Manage assigned budget (approximately $60K) to ensure sufficient funding for program initiatives throughout year;
Coordinate Family Programmer community outreach protocols and assignments
Market events by developing original content for posting boards (REACH system), social media sites, and flyers;
Develop and cultivate connections with faculty, staff and students across the portfolio and university
Contribute to the overall success and growth of the Graduate Commons Program by performing all other duties as assigned;
Source new vendors and contractors to improve the quality of Graduate Commons offerings;
Triage resident issues and emergencies to the appropriate office on campus and within department; escalate to Associate Director as needed
Stay up to date on the latest practices in the field by participating in conference, classes, and professional development opportunities.
Answer questions from residents about life in Cambridge/Boston, finding resources regarding schools, childcare, activities for kids, etc.
Additional duties assigned as needed
University Collaboration and HUH/GCP Teamwork
Collaborate with entire program manager team on day-to-day operations and GCP-wide projects;
Research ideas and develop/execute programming based on Faculty Director input;
Coordinate collaborations and space usage with campus partners: school-affiliated parent/caregiver groups, Harvard's Students' Spouses and Partners Association, and Harvard Child Care Centers.
Serve on University committees and assist with the development of University-wide programming as needed, representing GCP across all graduate and professional schools (i.e. Grad Fest, Grad Circle, Admit Day, Safety Committee, etc.)
Develop content for weekly newsletters and maintain mailing lists
Co-lead GCP social media campaigns with program manager team;
Maintain a close relationship with HUH Leasing and Property Management offices
This position will require flexible hours, including some evening and weekend hours. The Manager will receive a housing stipend (equivalent to one-bedroom unit) and utilities within a Harvard Housing property, as well as a University issued mobile phone. This is a live-on position with after hours on-call responsibilities for GCP event management and playroom emergencies only.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply.
Salary Grade: 056
Union: 00 - Non Union, Exempt or Temporary
Bachelor's Degree required
Minimum of two years of applicable experience in Childhood or Family Development, Early or Elementary Education, or Non-Profit Programming for Family Support.
Must possess excellent interpersonal skills; demonstrated ability to maintain and establish positive working relationships with faculty, students, and staff;
Master's in Education, Child and Family Development or related field preferred.
This position often requires lifting heavy objects and furniture to prepare for events.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 54102BR
About Harvard University Campus Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.