As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The HMC 6EH Orthopedics Unit has an outstanding opportunity for a Temporary/Hourly, PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2. Under general supervision of the Nurse Manager/Charge Nurse, the Patient Service Specialist 1-Trainee or PSS 2 has responsibility for patient reception, performing billing and clerical functions, and scheduling patient appointments for HMC'S 6EH Orthopedics Unit.
The Patient Services Specialist 1-Trainee or PSS 2 is responsible for supporting patient care and providing clerical, environmental and customer service support for the patient care unit. As a central member of the inpatient care team, the PSS provides patient-focused care through the use of customer service strategies, including: communicating effectively with medical staff, patients, visitors, and other medical center departments to facilitate patient care, and coordinating unit activities by acting as the communications center for the nursing unit.
The PSS exercises independence in the planning and accomplishment of a wide spectrum of clerical duties, including:
• Handle all unit paperwork (i.e., including chart maintenance and patient information, etc.) • Triage telephone calls on multi-line phones • Document phone calls • Schedule and confirm appointments for the clinic • Access and enter information in computer programs, including Epic • Send out patient letters • Check, schedule, monitor and maintain scheduling queues for appointments. • Verify insurance for scheduled appointment • Sort incoming faxed documents and mail • Maintain inventory of supplies and equipment • Partner in the orientation and training of professional and support staff, nursing and medical students, and PSS staff • Other duties as assigned
Competitive candidates will have demonstrated clerical experience and previous experience working with patients. Inherent to success in this position are strong organizational skills, the ability to multi-task under pressure, and the ability to manage multiple deadlines. This position provides opportunities to work in a fast-paced, challenging, diverse, and rewarding environment.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.