Financial Aid Manager - Student Financial Services 16825
The department of Student Financial Services at West Virginia University is seeking applications for a Financial Aid Manager. This position is responsible for leading staff and managing financial aid tasks to ensure the timely and accurate delivery of financial aid to all West Virginia University students, including undergraduate and graduate students on all WVU campuses. This position is responsible for the oversight of a Student Financial Services Processing Team including the coordination of activities with other administrators.
In order to be successful in this position, the ideal candidate will:
Direct Supervision of professional staff that consists of Financial Aid Counselors, Program Coordinators I and II level staff
Participate in the management of the Processing Unit by performing duties that include, but are not limited to, assisting with hiring mentoring new staff, training and supervision of staff.
Assign and monitor work performed by staff, interacts with staff and provides feedback and coaching and takes appropriate disciplinary action, when appropriate
Conduct periodic evaluations of staff, including desk audits, recommending areas of improvement and highlighting strengths
Assist with the development and implementation of policies and procedures for areas of responsibilities
Initiate the development and updates to processes that will improve the efficiency, and timely review of data, allowing for accurate delivery of aid to students.
Work with SFS IT staff to update rules to ensure compliance with federal, state, and institutional rules and regulations
Work with the other SFS Units to ensure a cooperative atmosphere and to coordinate assistance between units.
Utilize in-depth knowledge of other SFS units to provide and receive assistance during peak times. This can include, but is not limited to, aiding with answering student inquiries and assisting on the phone during peak times
Resolve complex problems, develop and implement crisis intervention strategies.
Manage conflicts and resolve complaints; document cause and solutions and works with appropriate staff to develop prevention strategies.
Make expert referrals as needed.
Participate and lead cross training of Processing Units' functions.
Participate in job-related continuing education, webinars, professional development and workshops required to maintain up-to-date knowledge of federal, state regulations and leadership techniques
Provide support to the Processing Unit Assistant Director and Senior Associate Director as tasks, special projects, and activities arise to achieve institutional missions and unit goals and objectives as time and work dictate.
Engage with University departments and staff to provide information and enhance understanding of financial aid activities and processes.
Responsible for understanding, interpreting and implementing federal, state and University policies and procedures and ensuring corresponding guidance is properly communicated to students, parents, SFSS units and other constituencies.
Use professional judgment, ensuring a professional demeanor at all times in an often emotional and high-volume environment.
Serve as a point of contact for SFS units and other University offices/departments.
This position allows for flexibility in work location, including remote work/work from home options. Travel to the WVU Campus may need to occur based on organizational needs throughout the year.
Bachelor's degree or an equivanlent combination of education and experience. Master's degree preferred.
Two (2) years of experience with Master's degree and four (4) years of experience with Bachelor's degree in the following:
Experience with the review, critique, analysis of complex data leading to accepting or updating information.
Experience work in a student services area with the ability to efficiently and accurately describe information needed.
Experience using complex computer systems and/or relational databases to analyze data necessary to identify and resolve issues.
Experience with Banner Student Information Systems is preferred.
Experience working in higher education or related field in an administrative, data-driven field.
Experience working in a fast-paced, high volume customer service environment.
Computer experience using programs such as Word, Excel and Power Point.
Demonstrated knowledge and understanding of statutes, regulations and general guidance associated with financial aid administration.
Demonstrated record of excellent written and oral communication skills, including public speaking experience.
Demonstrated ability to work collaboratively in a team as well as independently with little supervision.
Demonstrated ability to operate a personal computer and a thorough knowledge of computerized student information systems - preferably Banner.
Demonstrated experience in managing, supervising and motivating staff.
Demonstrated commitment to and record of excellence in customer service.
Demonstrated analytical and problem-solving skills necessary to resolve complex situations.
Demonstrated ability to coordinate a wide variety of tasks and projects taking place simultaneously and prioritize work functions.
Flexibility to adapt to constant change.
Demonstrated ability to understand and follow complex instructions.
Demonstrated mathematical and analytical skills.
Demonstrated ability to document work performed, changes made and reasons for professional judgment decisions.
Demonstrated computer skills, including but not limited to, Word and Excel.
Demonstrated skills in areas related to service, curiosity, respect, accountability and appreciation.
Must possess a valid driver's license and be permitted to travel across states for various recruiting events and attend meetings.
Must possess six NASFAA credentials or obtain credentials by June 30, 2022.
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley -- the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
To learn more about West Virginia University, visit go.wvu.edu. View current career opportunities at careers.wvu.edu.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: May 4, 2021
Posting Classification: Non-Classified
Exemption Status: Exempt
Benefits Eligible: Yes
Internal Number: 227903
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.