At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
This Telephone Page Operator will be responsible for:
Responding to requests for direct dial numbers, department numbers, physician on-call status and department functions utilizing an automated computerized system.
Handling special and priority calls such as medical emergency, code alerts, and time sensitive calls from the general public, patients, medical personnel and other Hospital's clients.
Updating data base and customer profiles to reflect the most current contact information of essential medical and non-medical personnel.
Assisting in the training and orientation of new and less experienced representatives.
Preparing, coding, and processing a variety of transmittals to include directory changes, loaner pagers, pager cap code changes and repairs for use by staff.
Informing supervisor of service issues and assisting in contacting correct vendor in order to facilitate resolution/repair to telecommunications facilities.
Maintaining confidentiality of client information.
Providing positive and effective customer service that supports departmental and hospital operations.
To qualify, you must have:
A high school level of education and six to twelve months of previous experience.
Excellent computer skills; must be able to type at least 30wpm.
The ability to spell and pronounce basic words, names and basic medical terminology.
The ability to gather and interpret information or problems in a high volume medical call center.
The ability to exchange information, greet visitors, explain hospital policies, and/or relay messages to appropriate personnel.
The ability to be courteous when dealing with patients, visitors and/or hospital employees.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3135561
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.