All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
The PATIENT FINANCIAL SERVICES department has an outstanding opportunity for a FULL TIME (40 HOURS PER WEEK), DAY SHIFT, PATIENT ACCOUNT REPRESENTATIVE 2.
The PATIENT ACCOUNT REPRESENTATIVE 2 will edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms via paper or electronic means; Analyze financial information to determine patient ability to pay or qualification for financial assistance; Analyze credit balances in order to determine appropriate action. The position will also be responsible to prepare accounts receivable adjustments; Utilize available resources to obtain eligibility information; Update patient demographic and financial information; Communicate with Medical Centers' staff, patients and payers, as required to obtain or verify billing information or payment; Answer questions, resolve concerns and document specific actions taken on individual accounts in the Epic Hospital Billing and/or Professional Billing systems.
This position is responsible for considering the status of the entire patient account and for exercising judgment to determine appropriate course of action to bring account to resolution.
Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms according to regulatory or payer requirements, to ensure accurate and compliant billing of facility and professional fees.
Analyze and take action on unresolved accounts, including payer denials
Analyze financial information provided by patients to determine their ability to make payments or qualify for financial assistance in accordance with the Medical Centers' Financial Assistance Policy. This may include setting up appropriate payment plans
Analyze credit balance accounts to determine and take appropriate action
Ability to meet deadlines and departmental quality and performance standards
Prepare Accounts Receivable adjustments
Utilize available resources to obtain eligibility information
Update patient demographic, financial and payer information in applicable systems
Communicate with Medical Centers' staff, patients and/or third party payers as required to obtain or verify billing information, payment, and answer questions or resolve concerns.
Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution
May skip trace return mail accounts
May analyze bankrupt or deceased patient accounts
May maintain spreadsheets and write original correspondence using Microsoft Excel and Word
May evaluate patient accounts for accurate reimbursement based on payer contracts
High School graduation or equivalent AND two years of experience in patient accounting, customer service, or a related office environment OR
Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements
Knowledge of Epic Hospital Billing and/or Professional Billing, and registration systems
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.