*Develop and administer, in conjunction with Popp Martin Student Union, Cone University Center, NinerTech and other student employee supervisors, an inclusive student employee training program based on sound student development principles and current industry best practices. Ensure student employee training protocols are current and available in multiple distribution formats, including Canvas.
*In coordination with Operations Coordinator, Associate Director and Assistant Director of Cone Center supervise, train, and develop approximately 100 student employees functioning as Student Building Managers, Operations Assistants, Loading Dock Attendants, Art Gallery Attendants and Information Center Specialists. Responsibilities include, but are not limited to, recruitment, training, supervision, evaluation, counseling, and discipline.
Hire, train, supervise, evaluate and develop the Operations Coordinator, providing comprehensive support and resources to ensure success.
Manage the daily functions of the Building Managers and Information Center ensuring proper staffing, adequate resources, updated technology, information and marketing dissemination, policy enforcement, and the provision of high end customer service at all times.
Serve as liaison to the Conferences, Reservations, and Event Services (CRES) department, meeting regularly with staff to ensure proper staffing, support, and resources for events scheduled in the Popp Martin Student Union.
Manage the daily operations of a comprehensive event schedule, ensuring all setup and pre-production requests are in place in a timely manner, audio visual requests are fulfilled, and all equipment is operating to departmental standards.
Minimum Experience / Education:
Required Minimum Qualifications:
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent.
All degrees must be received from appropriately accredited institutions.
Preferred Education Skills and Experience:
Master's degree in Student Personnel Administration, Business, or related field and 1-3 years of experience in a Student Center, Student Union or University Center environment and/or facilities, operations and services management field.
Knowledge and understanding of the role of a University Center and/or Student Union.
Strong organizational skills and attention to detail, documented by prior experience.
Excellent verbal and written communication skills.
Ability to supervise full-time and student employees.
Proficient computer and technology skills.
Ability to develop collaborative relationships, both internally and externally.
Knowledge of student development theory and experience in practically applying this knowledge.
Experience with the development of student training programs.
Interpersonal and human resource management skills.
Willingness and flexibility to work with students in unstructured situations at variable hours and weekends.
Proven ability to manage and provide leadership for a diverse set of facilities, programs, and services.
Understand basic accounting principles and budget development.
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.