Coordinate the daily front desk clinic operations of the following divisions in shared space on Wilmer 2: Krieger Children’s Eye Center at Wilmer; Division of Neuro-ophthalmology; Wilmer Echography Imaging Service and the Neuro Visual Physiology Service. We anticipate the Wilmer Division of Oculoplastics and Reconstructive Surgery to join Wilmer 2 within the next few months. Provide template support using EPIC.
Monitor faculty schedules to ensure clinic schedules and OR schedules are in sync. Fosters a team environment with Center staff.
Specific Duties & Responsibilities:
Oversee the Wilmer 2 front desk and provide backup for the PSCs including early morning hours, lunch breaks, and late afternoon hours as needed, adjusting to daily needs
Proactively monitor provider schedules to ensure clinics and provider calendars are in sync. Independently resolve scheduling issues and adjust schedules
Reschedule patients as needed
Monitor and respond to INBASKET messages
Ensure patient materials such as faxed medical notes are scanned to the patient chart in EPIC prior to the initial visit. Process all incoming faxes to ensure prompt responses by staff and providers.
Obtain authorizations for patients
Provide friendly, courteous and confidential assistance to patients and their family members ensuring a positive experience
Assist with phone triage and respond to non-routine telephone calls from the Wilmer Call Center as well as internal and external callers, VIPS and donors
Respond and process e-mail messages from patients, faculty, and the Wilmer Call Center.
Respond to medical record requests following HIPAA guidelines.
Schedule special tests including all forms of imaging.
Coordinate specialty appointments between multiple departments.
Assist providers with calendaring and other administrative duties as needed.
Use EPIC for patient scheduling, check-in and check-out, printing after visit summaries, eyeglass prescriptions and any additional information per providers.
Mail or fax patient summary information as directed by providers.
Assists the Manager with other duties and projects as assigned.
Minimum Qualifications (Required):
High School Diploma/GED.
Three (3) years related experience.
Requires an understanding of changing reimbursement policies and third party reimbursement.
Additional education may be substituted for years of related experience. * JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *
Two years college or equivalent work experience.
Medical terminology a plus.
Intermediate computer skills required.
Experience within the Johns Hopkins patient-oriented community strongly preferred.
Special Knowledge, Skills, and Abilities:
Excellent communication skills and ability to multi-task.
Must be detailed and organized. Understand HIPAA rules and regulations to ensure patient privacy.
Classified Title: Clinic Coordinator Working Title:CO Clinic Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Hourly Pay Rate Range: $17.42 - $23.95/ Commensurate with Experience Employee group: Full Time Schedule: Mon - Friday, 8:45 am - 5:15 pm/ 40 hrs per week Exempt Status: Non-Exempt Location: 04-MD:School of Medicine Campus Department name: 10003001-SOM Oph Pediatric Ophthalmology Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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