The School of Public Health (SPH) Student Services is looking for a graduate and professional-student-focused student services professional to join a well-established highly ranked program offering top-notch educational experience for students pursuing MPH, MHA, MS, PhD and certificate programs. As a top 10 school of public health, SPH is the center of public health research and education for a major part of our country. Working together, SPH faculty, staff and students are dedicated to preventing disease, encouraging better health, and promoting the common good. SPH faculty members are among the leading experts in public health today, regularly sought after by national and international media to provide perspectives on some of the world’s most troubling public health problems. SPH students gain comprehensive training and skills required to make large-scale change. SPH has a strong commitment to diversity, equity and inclusion.
Position Overview A primary function of SPH Student Services is to serve as the first point of contact for prospective, enrolled, and continuing students, staff, faculty and visitors to ensure they receive appropriate customer service and referrals. The Operations Specialist will work at the direction of the Assistant Dean for Enrolled Student Experience and closely collaborates with other student services staff from SPH Admissions, Career & Professional Development, Diversity, Equity & Inclusion, general academic support and academic program level student services. The successful candidate will need to develop a strong working knowledge of all academic programs offered by SPH and University resources to ensure students they supervise are trained to provide excellent customer service for guests online, on the phone and in person. The Operations Specialist is responsible for the day to day operations of the SPH Student Services office and reports to the Assistant Dean of Enrolled Student Experience.
Responsibilities: Office Operations and Management (60%) â— Manage day to day office operations including: front desk management and appearance, management of email accounts, processing daily mail, etc â— Provide information, makes appropriate referrals, determines the best mode of service to address initial student inquiries, and provides information within FERPA guidelines. â— Establish and apply appropriate operational policies and processes to ensure effective and efficient operations of the department. â— Work collaboratively to develop, coordinate and implement all employee transitions and appreciations, including office orientation into and out of the department. â— Serve as the main point of contact for SPHere Lounge (student study lounge, kitchen, lockers and computer lab) to ensure space is well kept and orderly. â— Coordinate card access to the SPHere Lounge and printing credits to computer lab with SPH Leadership and U Card Office on semesterly basis. â— Manage and implement locker rental processes for eligible SPH students each semester. â— Collaborate with office staff to organize and maintain supplies in the Student Services Center â— Manage the schedule for Student Services Center conference room. â— Stay up-to-date on continuing education troubleshooting issues, and the system used for managing learner registrations. â— Represent the Student Services Center in meetings with departments internal to the School of Public Health. â— Work with University departments and outside vendors to purchase equipment, supplies, clothing/uniforms, software, and other items.
Student Supervision (20%) â— Recruit, select, train and supervise Student Assistants (2-3) who serve as the first point of contact for prospective students, enrolled students, staff, faculty and visitors. â— Coordinate with Assistant Dean for Recruitment & Enrollment to schedule Student Ambassadors who support prospective student tours, applications, etc from the front desk. â— Lead by providing continuous support and guidance to the student employee as it relates to: office responsibilities and initiatives; appropriate communication for both internal and external audiences; identification of resources for comprehensive issue resolution; assuming difficult situations from student employees when necessary. â— Develop and train staff on front desk procedures, customer services approaches, and documentation of student interactions, potentially through future CRM case management system. â— Schedule and oversee front desk projects and daily activities of student employees. â— Execute performance review process for Student Assistants on a semi-annual basis.
Program Support (15%) â— Support the Assistant Dean for Enrolled Student Experiences on programs that support the student experience including but not limited to: New Student Orientation, SPH Commencement, SPH Apparel Sale, and general student communications. â— Serve on planning committees for New Student Orientation and SPH Commencement. â— Manage on-site registration for New Student Orientation and SPH Commencement â— Collaborate with Assistant Dean for Enrolled Student Experiences to maintain up to date list of registered SPH student groups â— Review SPH current students website on a regular basis to ensure its accuracy and support social media efforts. â— Support development of program publications, which may include printed programs, postcards, Canvas course content â— Process contracts for outside vendors and performers as necessary
Student Services Center Support (5%) â— Participate in professional staff training, meetings and projects. â— Attend and provide support for other school-wide events as directed by the Assistant Dean for Enrolled Student Experience.
Appointment & Compensation This is a 100% time continuing Civil Service positions (Classification 8208A1, Administrative Associate 1). The salary range for this position is $43,000-$46,000.
The University of Minnesota offers a comprehensive benefits package including:
· Competitive wages, paid holidays, vacation and sick leave · Low cost medical, dental, and pharmacy plans · Health care and dependent daycare flexible spending accounts · Excellent retirement plans with employer match · Disability and employer paid life insurance · Wellbeing program with reduced insurance premiums · Tuition reimbursement opportunities covering 75%-100% of eligible tuition · Student loan forgiveness opportunity · Opportunities for growth and promotion · Employee Assistance Program
All required qualifications must be documented on application materials
Bachelor’s degree or combination of related education and work experience to equal four years
At least one year of customer service.
Education and/or experiences in administrative support, office operations, project and event coordination.
Strong interpersonal and written communication skills
Ability and willingness to work in an in-person environment once allowable by University policies and guidelines.
Preferred Qualifications: â— Previous experience supervising student staff while fostering personal growth and development. â— Experience managing multiple responsibilities and assignments simultaneously, with demonstrated ability to prioritize workload, follow up and meet deadlines, handle interruptions while paying attention to details. â— Flexible and adaptable to change. â— Ability to handle confidential information and maintain confidential materials with discretion. â— Experience establishing and adapting administrative procedures â— Collaborative and diplomatic relationship style; promotes respect and practice of civility and inclusivity in the workplace. â— Experience with CRM and other systems such as Salesforce, APLUS, Qualtrics, etc
Internal Number: 340632
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.