Under the supervision of the Disability Services and Programâs (DSP) Director, the Lead Specialist for Deaf/Hard of Hearing (DHH) Services will be responsible for providing day-to-day service to students on behalf of DSP, and actively engaging in outreach, education and negotiation of accommodations particularly related to DHH services. This individual is a key team member and contributor in a fast-paced environment that fosters the full and meaningful inclusion of students with disabilities at the University.Â This role is a leadership role within the Unit, and as such, provides expertise, carries high-impact responsibility levels, and significantly contributes to strategic departmental projects.
The Lead Specialist is responsible for direct student service, faculty and campus partner support, documentation review, and caseload management in a manner that is student-centered, legally compliant, and reflective of best practices in the field, especially as it pertains to DHH services.Â The individual in this role must exhibit effectiveness in understanding and applying disability-related laws to routine and complex accommodation and service delivery, as well as to issue-identification and problem-solving. All DSP staff are expected to maintain current, working knowledge of all relevant disability-related laws, and to operate in accordance with FERPA guidelines.
Disability Services and Programs (DSP) is a highly collaborative team, with a culture of high achievement, supportiveness, and inclusivity.Â It is essential that the new Lead Specialist have the capacity to work independently and in a group setting. The successful candidate will demonstrate an ability to contribute positively to the team dynamic.
This is a full-time position, but flexible with considering 80% effort at 4 days/week.
The Lead Specialist must have a working knowledge of reviewing DHH documentation, including but not limited to, audiology, speech and language assessments and ability to quickly learn to review documentation for other disabilities in accordance with laws and best practices which may include medical, psychological-education, and neuropsychological reports.
Consult with students and/or parents to determine reasonable and appropriate accommodations as it relates to hearing impairment and DHH services.
Provide DHH services to students which may include undergraduate and graduate students in the on-ground, online programs and/or at their external work placement setting (i.e. fieldwork, clinical, and practicum placements).
The Lead Specialist must have a foundational understanding of DHH services as it relates to on-line learning processes and platforms, and bring a perspective on addressing accessibility and accommodations in light of that alternative environment (i.e. Zoom capability with captioners/interpreters).
Consult with University facilities management staff and/or instructors regarding Assistive Hearing/Listening Technology in the classroom and providing assistance in obtaining needed technical support.
Maintain routine records. Initiate Purchase Orders, process vendor agreements (i.e. agencies or Independent Contractors), manage payments, and reconcile invoices.
Demonstrate effective interpersonal skills, and is able to maintain appropriate professionalism in the face of challenging communications that arise from a variety of sources.Â This role will be involved in providing multi-directional guidance to students, parents/guardians, DSP staff, academic unit contacts, vendors providing services and other University personnel.
This role requires the ability to work efficiently under deadlines, manage details, and address multiple tasks with rapid response.Â The Lead Specialist should be adept with basic Microsoft Office software and be able to learn, and make effective use of, the departmentâs student records management database.
Knowledge and ability to implement assistive technology and DHH service in clinical settings (i.e. providing technological solutions in HIPPA-protected environments).
Actively participate in professional development, and keep abreast of current clinical, theoretical, and educational research in the DHH in Higher Education profession.
Other duties as assigned. May include cross-training to assist different accommodation service areas and other departmental project needs.
Essential Skills and Knowledge
American Sign Language (ASL): Knowledge of ASL and worked as an interpreter in the field. Ability to communicate with students and/or families using ASL.
DHH Services Best Practices: Have an understanding and knowledge of the Code of Professional Conduct as established by the Registry of Interpreters for the Deaf, as well as best practices and protocols within the field of DHH services.
Deaf Culture/Theory and Practice: General understanding of Deaf Culture and development in students with hearing disabilities.Â Understanding of theory and practice regarding communication approaches and knowledge of resources and best practices in the field.
Disability-related laws:Â Knowledge of, or ability to quickly learn, understand,Â and apply disability-related laws (i.e.Â ADAAA and Section 504 of the Rehabilitation Act) to routine accommodation and service delivery, as well as to basic issue-identification and problem-solving.Â Maintain student records in accordance with FERPA guidelines.Â Â
Budget Management: Experience with tracking expenditures in departmental budgets, processing reimbursements, managing purchase orders and reconciling invoices. Familiarity with hiring/onboarding agencies and Independent Contractors.Â Familiarity with vendor pricing and ability to negotiate services.
Technology:Â Knowledge of operating systems (PC, Mac). Adeptness with basic office software (Microsoft Office Suite), email (Outlook), and internet. Ability to format in Microsoft Word, Excel, and PowerPoint. Knowledge of Google Drive, SharePoint and/or OneDrive. Comfort and ability to learn department database to access, updateÂ and edit student records.Â
Teamwork:Â Demonstrated ability to work effectively as part of a team, as well as independently.Â Commitment to ensuring the on-going, successful functioning of the unit via day-to-day and longer-term operations. Willingness to assist staff as needed.Â
Communication: Excellent written and interpersonal communication skills demonstratedÂ across a wide range of populations (e.g.Â students, faculty, academic department contacts, University and Division staff, as well as the DSP staff). The ability to adapt to various communication styles and maintain professionalism in the face of challenging communications. Exhibit discretion with private and/or confidential student, staff,Â or other departmental information.Â
Judgement:Â Sound professional judgement, exhibited in areas including, but not limitedÂ to:Â raising issues to the appropriate team member(s), effective prioritization, responsiveness, proactivity, assisting students in distress, safety measures on behalf of the office, etc.Â
Time and Project Management: Proven ability to successfully manage and shift between multiple competing priorities, complete necessary work by established deadlines, and ensure quality assurance for DHH services and accommodations. This individual will demonstrate attention to detail, effective issue identification, excellent organizational skills, trouble-shooting and problem-solving skills and proactivity in work and communication. It is essential that the successful candidate can deliver high quality, time-sensitive work and operate effectively in varying levels of intensity within the department.Â
Masterâs degree in relevant field (i.e. Education/Special Education; Counseling; Higher Ed Administration, Deaf Studies, Communicative Disorders and Interpreting)
3 yearsâ experience in relevant field
Combined experience/education as substitute for minimum education
Candidate should have one of the following certifications:Â NAD IV, NAD V, or any RID Certification. Must be current with certification
Doctorate Degree in relevant field ((i.e. Education/Special Education; Counseling; Higher Ed Administration, Deaf Studies, Communicative Disorders and Interpreting
Preferred experience in Deaf/Hard of Hearing (DHH) services and student personnel administrationÂ Â
5 years working with students with hearing disabilities in a higher education setting
Minimum Education:Master's degreeCombined experience/education as substitute for minimum educationMinimum Experience:3 yearsMinimum Field of Expertise:Student personnel administration
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