At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The International Case Coordinator will be responsible for:
Managing the international patient intake process, by accurately capturing international patient registration.
Collaborating with patient family, payor and International Financial Counselor (IFC) to ensure that accurate coverage throughout the care episode.
Supporting efforts of the Patient Care Team in the development of the plan of care and support obtaining payor approval. Expediting all clinical scheduling and follow-up on all referral request according to approvals. Working with case management teams to ensure safe and timely delivery of medications, equipment and supplies to patients.
Working with patient families to assess needs, answer questions, provide educational support.
Utilizing EPIC notes, SharePoint tracking, and other technology as defined, inter-department communications, and communications with Embassies and Payors system to optimize individual performance. Completing and maintaining accurate and accessible electronic documentation as required by the department in accordance with hospital standards promptly.
To qualify, you must have:
Bachelor's degree in International Business/Relations, Health Administration or a closely related field.
One year experience working in health care, customer or language services, hospitality.
International life experience and experience serving an international clientele in a work environment.
Knowledge of medical terminology or healthcare experience required; customer service experience is strongly preferred.
The analytical skills necessary to resolve problems requiring a professional level of knowledge in a specific field.
Communication skills to deal effectively with conflicting views or issues and mediate fair solutions, or well developed writing skills.
Ability to communicate fluently in Spanish and English.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3137456
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.