Pay Range: $21.89 per hour or higher depending on education and experience
Full/Part Time: Full Time
Position Summary: The ResNet Technology Solutions Partner, individually and as part of the ResNet team, serves as the primary technology service representative, and technical advisor for Auxiliary Services and Housing and Residence Life residents and must be responsive, effective, and efficient in communicating with Auxiliary Services staff and students regarding the use of information technology resources. The primary focus of this position is to assist peers by providing excellent customer service skills to document customer questions and requests in person, by phone or by email, and assist the customer with technical questions to diagnose and repair hardware and software or direct the customer to the appropriate ITS group or service.
Minimum Qualifications: High School Diploma or GED Minimum of 1 year of experience in an information technology role, specifically providing direct customer support.
Preferred Qualifications: Associates degree or higher in an information technology field. CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent. Strong customer service orientation with the commitment and drive to provide first class customer service and support. Excellent organization and attention to detail. Excellent verbal and written communications and the ability to communicate to a variety of audiences. Excellent critical thinking and problem-solving skills. Basic understanding of enterprise network infrastructure and connectivity. Experience in Higher Education. Possess a valid drivers license and able to successfully pass a drivers record check.
Physical Requirements & Working Conditions: Ability to frequently lift, carry, or otherwise move objects weighing up to 50 pounds indoors and outdoors; Ability to traverse between buildings, floors within buildings, ladders, and crawl or maneuver in tight spaces.
Posting Number: SP002786P
Posting Date: 04/21/2021
Open Until Filled: Yes
Special Instructions: Applications received by May 5, 2021 will be given first consideration. Applications will be reviewed at regular intervals until position is filled.
Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.
Since 1889, the University of Idaho has provided motivated students with a transformative higher education experience that prepares them to solve real-world problems and achieve success in their lives and careers. Beginning with our beautiful residential campus in Moscow, the university’s reach extends throughout Idaho, serving over 12,000 students with educational centers in Coeur d’Alene, Boise and Idaho Falls, a research and extension center in Twin Falls, plus Extension offices in 42 counties. One of the nation’s land-grant research universities, U of I is a noted national leader in student-centered learning and interdisciplinary research that promotes public service. Our work serves businesses and communities, advancing the pursuit of diversity, citizenship and global outreach.