Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2020-2021 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
UWMC 6SA Medical Oncology ICU has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (80%, Evening Shifts). The Patient Services Specialist (PSS) provides patient-focused care through the use of customer service strategies, and communicates effectively with medical staff, patients, visitors, and other medical center departments to facilitate patient care.
Primary PSS responsibilities: • Facilitate patient admissions, transfers, and discharges. • Assemble patient chart for admission, transfer, or discharge. • Maintain medical records, collate departmental records, add new forms to records, and flag/alert healthcare team members to missing forms, consent signatures, and other requirements. • Obtain and return records to Patient Data Services. • Communicate with other departments readiness for patient procedures, tests, or exams and facilitate appropriate transportation and paperwork. • Facilitate prompt and smooth discharge of the patient by sending prescriptions to pharmacy, putting together the medical record information for the receiving facility, and communicating all of it to the assigned nurse and charge nurse. • Access computer systems to obtain patient data and perform clerical functions. • Has ability to recognize priority information and duties, respond appropriately, and maintain patient safety and smooth unit operations. • Demonstrate proficiency in the use of communication devices on the unit (telephone, fax, email, etc.). Continually identify department when answering the telephone, speak in a confident, friendly manner that conveys a positive reception. • Direct calls to appropriate staff in a timely manner. • Receive, record, and distribute accurate patient information and diagnostic results to appropriate staff. • Maintain awareness of others and greet patients, family, visitors, and staff in manner that conveys a positive reception. • Effectively command medical terminology and pharmacology. • Complete annual review requirements (fire/safety, infection control, and other as appropriate). • Accurately process lab specimens. • Validate Parking for the family members, patients, and visitors. • Update Electronic Media boards of the unit.
Standards of Daily Practice: • Participate in the development/testing/implementation of new organizational systems for the unit or department. • Be identified by others as exceptional in coordinating/prioritizing, delegating and multi-task orientation; performance reflects extra care and attention. • Follow-up on projects, orders, and/or requisitions to ensure completion. • Act as a resource for staff. • Acknowledged by other staff to be a role model in courteous communication (in-person, telephone, etc.) with health care team members, visitors, patients, and family. • Acknowledged by staff as an expert in unit and Medical Center services and how to access them.
Safety and Response to Emergencies:
• Participate in interdepartmental efforts to facilitate a safe environment. • Understand and follow hospital and departmental protocol for emergencies and disasters. • Take immediate action to address environmental, equipment or engineering issues that present a potential safety risk. • Function within safety, infection-control, emergency and equipment guidelines.
Advocacy and Humanistic Care: • Demonstrate dignity and respect for the values, lifestyles, age, spiritual needs, and/or cultural diversity of other staff members, patients, family, and visitors. • Act as an advocate for patients and families through such activities as assisting them with locating appropriate staff to address their concerns and safeguard patient's privacy and confidentiality. • Provide additional service for those who have been inconvenienced or who may need special assistance. Contact Patient Relations office when appropriate. • Report when illegal/unethical/unprofessional practice of another member of the health team occurs. • Demonstrate awareness of age-specific competencies when interacting with patients and family.
Communication and Team Building: • Promote and contribute to the development of teamwork in the service and working relationships between the service and other departments and disciplines. • Maintain a professional manner at work. • Demonstrate reliability in work attendance. • Practice cost containment by ordering and using forms and supplies in a cost-effective manner.
Quality Assessment and Improvement:
• Participate in and support quality assessment and improvement activities. • Maintain/improve knowledge and skills related to medical terminology, policies/procedures, and medical center services.
Professional Development/Skills: • Demonstrate responsibility for own professional growth through pursuit of work-related experiences and educational opportunities. • Respond positively when learning needs are identified and accepts responsibility for seeking education. • Attend and participate in professional development and continuing education programs which directly affect practice and improve unit operations. • Maintain and enhance computer skills to provide accurate and timely workflow • Other duties as assigned and requested.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.