1. Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Provides assistance to other receptionists in screening patient calls. 2. Provides specialized information related to section, policies, procedures, insurance and services. Assists patients with the completion of forms. 3. Builds monthly provider master schedules and clinic calendars from established sources and verifies provider sessions worked. Modifies master schedules to accommodate time off, extra patients, hospital emergencies, etc. Creates patient bump lists as necessary due to last minute provider call outs. 4. Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling. May schedule patients into clinical research studies. 5. Receives patients and visitors. Secures names and needs and directs accordingly. Updates patient information and verifies insurance information, level of services and tracks referrals when necessary. Initiates billing process by completing patient encounter forms and accepts and processes fee for service payments. 6. Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures. 7. Schedules surgical procedures for patients. Coordinates available dates for surgery and scheduling of pre and post operative exams and lab work. Obtains and distributes necessary paperwork and maintains system to track completion. Coordinates surgery schedule changes as necessary. 8. Schedules and coordinates departmental meetings, classes, clinics, conferences, etc. 9. Utilizes computer input and retrieve data. Merges and manipulates data to generates complex reports. Compiles and maintains clinical and patient statistical data and produces summaries and reports. 10. Keyboards correspondence, clinical information, reports, publicity material, educational handouts etc. Composes general written material. 11. Obtains patient charts, medical records and lab reports and verifies for completeness. 12. Sorts, screens and distributes incoming mail. Prioritizes and ensures completion of medical forms by clinical staff. Coordinates interdepartmental communication including distribution of medical records and reports. 13. Establishes and maintains filing systems. 14. Maintains inventory of office supplies and educational material. 15. May oversee and instruct support staff. Ensures adequate coverage of reception desk. 16. Performs additional functions incidental to office activities.
Preferred Education: Proficiency in Epic. Knowledge of Yale Health policies, procedures and practices. Working knowledge and proficiency with Yale Health scheduling protocols.
Preferred Education, Experience and Skills: Proficiency in Epic. Knowledge of Yale Health policies, procedures and practices. Working knowledge and proficiency with Yale Health scheduling protocols.
Required Skill/ability 5: Proven record of exemplary attendance, punctuality and reliability as attested to by references.
Posting Position Title: Clinical Receptionist 2
Required Skill/ability 3: Proven active listening skills to accurate assess and direct callers to the appropriate resources. Well-developed communication skills, including spelling, grammar, punctuation and proofreading in order to take and relay accurate and complete messages.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Clinical Receptionist 2
Required Skill/ability 1: Working knowledge of medical terminology and demonstrated ability to handle heavy phone volume and patient support needs, preferably in a call center, healthcare environment, or ambulatory setting.
Required Skill/ability 4: Excellent critical thinking skills and ability to utilize sound independent judgement to troubleshoot and resolve patient issues. Strong attention to detail and organizational skills. Flexibility and willingness to move between multiple clinical areas.
Required Skill/ability 2: Outstanding interpersonal, communication and customer service skills, as attested by references. Ability to work collaboratively with all levels of staff in order to satisfy patient inquiries. Ability to work effectively and respectfully with a diverse population.
Four years of related work experience, two of them in the same job family at the next lower level, and a high school education; or two years of related work experience and an Associate degree; or an equivalent combination of experience and education.
Internal Number: 64461BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.