Performs high-level administrative duties in support of office functions.
Provides administrative support to physicians, which includes but is not limited to, calendar management; screening patient calls and requests; coordinating compliance, professional practice evaluations, and credentialing efforts; booking conference rooms and assembling necessary paperwork; and other general administrative support responsibilities.
Responsible for day-to-day operations, which includes: maintaining appointments, calendars, and schedules; distribution of mail, ordering supplies, processing faxes, organizing paperwork for physician clinics etc.
Responsible for scheduling off-site surgery, obtaining insurance authorization, and performing billing reconciliation.
Prepares monthly on-call schedule for the department.
Oversees and maintains the physical office space, ordering equipment, repairs and upgrades.
Maintains and updates website content and departmental social media accounts. Prepares quarterly alumni newsletters. Assists the leader in preparing department annual report.
Prepares special reports and summaries. Prepares financial and/or administrative reports.
Manages accounts and receives, processes, and tracks all bills and expense reimbursements on behalf of department personnel.
Assists in planning and coordinating continuing medical education conferences, employee engagement activities, holiday party, lunch and learns etc.
Manages special projects or functions related to the business of the organizational unit.
Adapts workflows to accommodate needs, priorities, and faculty and leadership expectations.
Resolves many office problems independently and facilitates solutions, conferring with supervisor to resolve the most complex issues.
Provides administrative support for a leader. Stays informed of activities relating to programs and initiatives, apprising the leader of issues when deemed necessary. Coordinates information flow from leader's office.
Triages emails and telephone calls for action. Resolves mostly routine and some complex inquiries.
Prepare special reports and summaries, assists in managing daily operation of the office, and may assist in developing administrative goals and policies.
Coordinates special projects as directed by the leader. Prepares write ups for recommendations for operational and administrative problems. Prepares financial and/or administrative reports.
Performs other related work as needed.
Bachelor's degree in business/healthcare/administration.
Background in healthcare or at an academic medical center.
Working knowlege with EPIC and QGenda computer programs.
High level of attention to detail.
Excellent problem-solving skills.
Strong written and presentation skills.
Considerable skill in working both independently and as a team member.
Take initiative and organize and complete projects with minimal supervision.
Computer knowledge sufficient to use many diverse administrative computer applications.
Knowledge of word processing, graphics, data management and spreadsheet software.
Extensive project management skills; experience at negotiating in order to accomplish goals; ability to handle contacts with courtesy, maturity, discretion and diplomacy, including sensitive and confidential situations.
Work independently in an organized manner prioritizing the work of multiple projects.
Manage a large volume of work often restricted by deadlines.
Use appropriate resources to resolve an issue.
Follow an issue through to resolution.
Excellent interpersonal and customer service skills.
Handle sensitive and confidential situations and information with absolute discretion.
Cover Letter (preferred)
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Internal Number: JR10840
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