The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.
Hourly Rate $24.14 $27.10 $30.06
Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated knowledge of insurance programs and/or government programs
Ability to establish and maintain effective working relationships across the Health System
Excellent written and verbal communication skills in English
Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics
Experience with MS Excel
Ability to work independently with minimal supervision and direction
Demonstrated knowledge of medical terminology
Previous experience utilizing Quest in a call center environment
Minimum 6 months experience working at UCI Medical Center's Call Center
Bilingual skills in English and Spanish and/or Vietnamese
Knowledge of University and medical center organizations, policies, procedures and forms
Physical, Mental, & Environmental Demands
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.