All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Join our award-winning team at UW Medical Center - Montlake. Among the top medical centers in the United States as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UW Medical Center - Montlake prides itself on compassionate patient care as well as its pioneering medical advances. UW Medical Center - Montlake has again earned U.S. News & World Report’s No. 1 hospital ranking in Washington State and in the Seattle metropolitan area. It is the seventh consecutive year that UW Medical Center - Montlake has achieved both distinctions.
UWMC Allergy Clinic has an outstanding opportunity for a full-time, MEDICAL ASSISTANT. Under general supervision, the Medical Assistant (MA) will assist the therapy provider staff by performing delegated tasks that involve direct patient care; technical procedures or monitoring that may be invasive and require skills validations; transportation of patients, supplies and specimens; ordering and stocking of supplies; and maintenance of special equipment, including sterile equipment and set-ups. The MA role will also include coordinating the clerical activities and supporting the front desk activities for patient care in the clinic. The MA will also participate in clinic and selected divisional activities to promote effective problem solving and communication.
RESPONSIBILITIES: Clinic Flow Activities
Ensure treatment rooms and rehabilitation gym are stocked, clean, and ready for patients
Maintain and use supplies and equipment in a cost-effective manner
Prepare medical record for clinic visit. Verify presence of medical records and diagnostic testing (lab work and images) prior to scheduled appointments, requesting existing records and x-rays as necessary
Assist provider by facilitating use of technology including EMR (electronic medical records) and PACS (electronic imaging)
Coordinate communication flow in the clinic including answering and directing telephone inquiries to the appropriate individual
Provide basic telephone screening per clinic protocols and recognize emergent/urgent problems and direct to the nurse or physician
Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information
Take initiative to maintain patient flow for assigned providers/team
Transport patients and lab specimens
Coordinate functional outcomes measurement
Assist with patient equipment ordering
Schedule appointments for patients
Patient Care Activities
Provide hands on assistance to patient during therapeutic activities directed by therapist
Prepare patient for examination by the provider
Assist with patient transfers as needed
Observe and document the patient’s physical and emotional condition and vital signs in the medical record, recognize and report symptoms of common medical illnesses to physician or nurse
Perform delegated patient care activities/education in accordance with established standards of practice
Assist during patient examinations and procedures performed by health care professionals
Customer Service and Team Behaviors
Greet patients and families
Review patient needs with providers daily, preferably at the start of each day or session
Advocate for the patient/family by locating appropriate staff to address concerns
Appropriately direct patients and others to other departments across the medical center
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting
Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation
Act promptly and effectively during an emergency situation
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements
Apply appropriate policies, procedures, protocols, and standards of practice in performing duties
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities
Demonstrate support for clinic and divisional policies and procedures
Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines
Participate in orientation of new staff and preceptorship of MA students
Other duties as assigned
REQUIREMENTS Completion of a Medical Assistant course accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) or other recognized regional or national accreditation board; OR equivalent education/experience.
LEGAL REQUIREMENT Must be Washington State Medical Assistant-Certified or achieve this designation during the probationary period. Failure to achieve and/or maintain this designation will result in termination of employment.
ADDITIONAL REQUIREMENT Valid BLS/CPR Card
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.