Serves as the Universityâ™s primary manager of partnerships and resources related to graduate student housing. Identifies and manages appropriate external partnerships, such as roommate matching services, management companies, furniture rental or other vendors; serves as a liaison to and educate vendors or partners on the needs of graduate students at the University of Chicago. Coordinates housing resource fairs, webinars, or other activities and events as appropriate.Â
Educates and informs graduate students on housing resources external and internal to the University, including tenant rights and responsibilities, housing costs, the leasing process, and other matters. Collaborates across UChicagoGRAD and the University, including legal advising resources, ombudspersons, Campus and Student Life, Transportation and Security, and Student Support Services, and others, to ensure student needs are met with regard to housing. Serve as a liaison to the Universityâ™s Real Estate Operations within Facilities Services.Â
Manages UChicagoGRADâ™s website, serving as a liaison to our vendor, campus partners such as the Center for Digital Accessibility, and others. Reviews, revises, and maintains information on graduate housing resources in particular (gradhousing.uchicago.edu), and UChicagoGRADâ™s online presence in general; provides training and support to colleagues with direct responsibilities for other portions of the website.Â
Oversees UChicagoGRAD communications to current students, includes ensuring that all templates and content adhere to the Universityâ™s communications and style guides; maintaining a calendar of communications, including scheduling and occasionally gathering content for weekly and ad hoc messages to varying groups of constituents; and providing guidance to other teams within the office on coordination of timing, style and content standards, and best practices. Coordinates transition of incoming students from Graduate Admissions channels to current student channels and content.
Plans and executes University-wide graduate student orientation activities and events. Collaborates with partners across campus to create and curate content on Canvas, our online course delivery tool, using common tools such as Panopto, Zoom, or PowerPoint, and ensures that all relevant information is included in the Canvas course or related events. Manages all planning and preparations for large one-day and/or smaller multi-day programs to orient new students to the central offices, services and resources, and policies of the University of Chicago.
Tracks and analyzes utilization, interaction, and related data for housing and orientation events and services, communications, and online tools (such as email click/open rates, Orientation Â and webinar or event registration and attendance numbers, website analytics and SEO, etc.).
Works in close coordination with campus partners, including deans of students offices in the University's 12 graduate schools and divisions; the Office of International Affairs; Residential Properties; Student Disability Services; the Provostâ™s Office; the Universityâ™s Graduate Council; the Office of Legal Counsel; the Equal Opportunity Programs Offices; and other stakeholders.Â
Collaborates with other University staff, faculty, and students on evaluating these initiatives in conjunction with programs and services designed to ensure student satisfaction and success. Â
Guides students and staff to develop and implement activities, programs, and initiatives related to student life, and/or community involvement.
Communicates and discusses contract terms with outside vendors. Administers contracts. Maintains organizational records and archives relevant information and program materials. Receives a minimal level of guidance and direction.
Performs other related work as needed.
Advanced degree in a relevant area (e.g. Masterâ™s degree).
5-7 years of relevant work experience with progressive levels of responsibility.
Background in research-intensive university setting.
Technical Skills or Knowledge:
Working knowledge of relevant legal or other standards related to tenant-landlord rights and responsibilities.
Familiarity with standard tools and software, such as MS Office suite, including Excel, Google suite.
Proficient in WordPress.
Skillfull in higher education tools such as Slate, Symplicity, and/or academic information systems.
Accomplished with Tableau or other data tools.
Background with data privacy regulations.
Project management skills.
Effective verbal and written communication skills.
Excellent interpersonal and customer service skills.
Independent decision-making skills.
Data analysis skills.
Maintain a high degree of confidentiality.
Familiarity with graduate education in a research-intensive university setting.
Learn and be responsive to the needs of the University of Chicago community.
Communicate effectively with and understand the needs of students from all backgrounds.
Knowledge of residential leasing practices, including tenant rights, preferably in the City of Chicago.
Work on multiple projects simultaneously, set priorities, and meet deadlines.
Significant expertise in one of the core areas (housing; communications; orientation and events).
Requires attendance at outdoor events.
Occasional evening and weekend hours.
In-person work in Hyde Park when UChicagoGRAD resumes on-campus operations; some remote work flexibility possible. Currently operating entirely remotely.
Sit, stand, and walk for extended periods of time, including climbing stairs.
Use a computer for extended periods of time.
Cover Letter (required)
References Contact Information (3)(required)
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR10822
About University of Chicago (UC)
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.