This position is responsible for the effective and efficient operations of the Public Safety Department’s communication center. The Public Safety Dispatcher answers the telephone and in person requests for service and transmits those requests to public safety personnel. This position receives, evaluates, prioritizes and directs all incoming requests of the campus community, general public and the staff of the department. They are responsible for the timely activation of Tornado and Active Shooter Protocols to include emergency messages as they pertain to the safety of the campus during events of natural disaster, medical emergencies, hazardous material threats, and in-progress or delayed reporting of criminal behavior.
Essential Job Duties and Responsibilities: • Provides first level contact with the campus community and general public by processing telephone and walk-in requests for service. • Evaluates each request received and determines the proper response and carries out such response by dispatching the proper Public Safety staff supported by the proper emergency public safety service as needed. • Monitor the Access Control system for alarms and formulate the proper response as needed. • Initiate campus wide Tornado and Active Shooter Protocols and other Emergency Notifications. • Perform remote locks and unlocks of doors campus wide as requested. • Monitor CCTV system and record incidents for law enforcements as needed. • Accurately document all calls and requests for service. • Manage the accurate collection, storage and disposal of lost and found property services for the campus. • Maintain and manage databases. • Regular attendance on campus is required for this position. • Other duties as assigned.
Hours/Schedule: • Required to work a variety of shifts and days within a twenty-four hour period, seven days per week work operation, including unexpected overtime hours. • May be required to respond to campus in an emergency situation during off-duty time periods.
Physical Demands: • Required to wear a uniform.
Minimum Required Knowledge, Skills and Abilities: • High School diploma or GED equivalent. • One (1) year full time work experience; public safety/police dispatch environment preferred. • Strong interpersonal skills to deal effectively with students, faculty, staff and public safety agencies. • Required to maintain a high level of honesty and integrity. • Ability to operate a multiple line telephone system. • Ability to multi-task. • Ability to interview persons requesting service in a manner that solicits all pertinent information regarding the situation being reported, with the ability to communicate that information to staff person(s) in the field. • Ability to appropriately handle confidential material and information. • Ability to organize and prioritize work responsibilities. • Ability to follow complex directions, record information and accurately communicate verbally. • Must pass conditions of a background investigation.
Internal Number: P19717
About Washtenaw Community College - WCC
For over 50 years, WCC's open-door admissions policy, affordable tuition rates, and high-quality classes have attracted students from local communities and around the world. More than 18,000 register for credit classes each year, and thousands more enroll in non-credit LifeLong Learning classes. WCC's diverse student body includes more than 1,000 students from over 100 foreign countries.WCC's small classes allow for lots of individual attention. The average class size is 22 students. That's a fraction of the size of many basic classes at four-year colleges and universities.WCC also emphasizes convenience. It offers classes seven days a week, at night, and online. And transferring is easy because WCC has agreements with four-year schools throughout Michigan.