The class works under direct supervision and is responsible for the resolution of customer technology issues, questions, and/or the deployment of existing technologies typically as escalated from the service desk, and/or as assigned. Tasks include installation of, upgrades to, and approved removal of, technology equipment and software applications, problem diagnosis, and resolution according to standard and/or best practices; works with clients to ensure the functionality and workability of necessary technologies. Logs progress, work status, and accounts for time spent.
High school diploma or GED; three years of customer service experience with at least two years involving technology support; proficient with local, networked, and mobile technologies, office productivity software applications, and network connectivity including operations and problem diagnosis and/or resolution.
At least a bachelor's degree in computer information systems or another related field and at least three years of experience responding to and resolving user technology questions and/or issues. Certified in a technology related program within the past four years.
Since 1908, Youngstown State University has prepared its graduates to become leaders in the region, the state, and the nation. Located on a beautiful 140-acre campus near downtown Youngstown, Ohio, YSU offers a comprehensive selection of major programs backed by a strong tradition of teaching and scholarship. YSU has a diverse student body of approximately 12,700 students. Multicultural students make up nearly 18 percent of the student body at the University, and over 400 international students hail from fifty-five countries. A student-faculty ratio of 16:1 provide the personal contact associated with a smaller institution, and its connection to the Ohio state system of higher education enables it to draw on the vast resources of that system.
Youngstown State University is a comprehensive urban research university that provides associate, baccalaureate, and graduate instruction and continuing education in one location. The University offers a broad curriculum in the School of Graduate Studies and Research and six colleges: Business Administration; Education; Creative Arts and Communications; Health and Human Services; Liberal Arts and Social Sciences; and Science, Technology, E...ngineering, and Mathematics.
Youngstown State University provides for a broad-based education through a core curriculum of 45 semester hours spread across five areas of concentration and emphasizing the development of writing, speaking, and critical-thinking skills.